Normally the Splendide techs are very good and should be able to help you out. We're on Spendide #2, excellent product. One suggestion...we had what I thought was a minor issue, and called the factory. The tech said I'd have to remove the unit, which appeared to be a worse job than yours...don't know how I could have even gotten it out. That didn't sound right, so I waited an hour and called back. This tech told me how I could fix out problem with a paper clip. So if you don't like the first tech's solution (or it makes no sense), wait a while and call back.
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2014 American Eagle 45T
DD 13, 500 HP
Pulling a Honda CRV
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