At a guess, 19.99 is the max reading of the display. That usually indicates a failure of some sort, often just a shorted or open circuit in the line somewhere. Since both battery banks read the same, I would guess a problem at the display end rather than the battery end.
I'm guessing you have the type of monitor with one display and a switch to select either chassis or house (maybe called Main and Auxiliary). Perhaps the controller behind the switch is the problem? Can you find the actual voltage sense lines behind the monitor panel?
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Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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