Pay to talk to tech

[Dupdyke]

So when did they make owners pay to talk to service manager or tech support. The icemaker quit and he wanted to know numbers for refr tech support and woman who answers will not let you talk to anyone unless you pay

[TexasTom]

What service firm?

[cb1000rider]

Service firm? RV dealer? Or manufacturer?
I know that my brother ran into this calling the manufacturer about tire questions on a DP, but he was not the original owner.

[mel s]

Originally Posted by Dupdyke

So when did they make owners pay to talk to service manager or tech support. The icemaker quit and he wanted to know numbers for refr tech support and woman who answers will not let you talk to anyone unless you pay

Dupdyke
Call someone else.
I've never been asked to pay for tech support.
Mel
'96 Safari

[spuds]

Since this was posted in the Foretravel board, if you're referring to Foretravel themselves, it was announced sometime late in 2014 shortly after the annual renewal of Motorcade (travel) Club memberships.

To talk to someone, you actually have to have a "Premium" membership in Motorcade Club, too, not just the regular/original membership level.

We had e-mailed to ask for a drawing of something (regular level must use e-mail to contact Technical Support). We were told they were busy helping "Premium" members and for them to find and copy the desired drawing we would have to pay them a minimum of 1 hour at shop rate.

[mel s]

Originally Posted by spuds

Since this was posted in the Foretravel board, if you're referring to Foretravel themselves, it was announced sometime late in 2014 shortly after the annual renewal of Motorcade (travel) Club memberships.

To talk to someone, you actually have to have a "Premium" membership in Motorcade Club, too, not just the regular/original membership level.

We had e-mailed to ask for a drawing of something (regular level must use e-mail to contact Technical Support). We were told they were busy helping "Premium" members and for them to find and copy the desired drawing we would have to pay them a minimum of 1 hour at shop rate.

WOW!
Talk about an ELITIST policy/attitude.

[Dupdyke]

Originally Posted by spuds

Since this was posted in the Foretravel board, if you're referring to Foretravel themselves, it was announced sometime late in 2014 shortly after the annual renewal of Motorcade (travel) Club memberships.

To talk to someone, you actually have to have a "Premium" membership in Motorcade Club, too, not just the regular/original membership level.

We had e-mailed to ask for a drawing of something (regular level must use e-mail to contact Technical Support). We were told they were busy helping "Premium" members and for them to find and copy the desired drawing we would have to pay them a minimum of 1 hour at shop rate.

You would think that when you have a million dollar 45' top of the line they would let you know the phone number for support on the ref they install in the unit with out nickle dime you to death.... He has a VERY low foretravel owner club number and they could care less about customer suport.

I get a lot better service on my lowly monaco dynasty I leave a number and they call back same day...

[Clayobx]

What number in the que do you get with a Realm? . Absurd bet it's a lot slower than an IH!

[b4fore]

if you can afford a foretravel seems the $25 per year is affordable

[ScottS]

Originally Posted by mel s

WOW!
Talk about an ELITIST policy/attitude.

No, it just reflects that there is a cost to provide support. On a new unit it is calculated into the cost of your warranty. For older systems the business has to be able to properly fund their tech support department. This is usually done with some type of service agreement or a pay-as-you-go arrangement.

If you own or run a business you expect to be paid for your time or services. It is not unreasonable for Foretravel to expect this too. As a wise man once told me "if you give something away for nothing, that's exactly what it's worth."

[mel s]

Originally Posted by ScottS

No, it just reflects that there is a cost to provide support. On a new unit it is calculated into the cost of your warranty. For older systems the business has to be able to properly fund their tech support department. This is usually done with some type of service agreement or a pay-as-you-go arrangement.
If you own or run a business you expect to be paid for your time or services. It is not unreasonable for Foretravel to expect this too. As a wise man once told me "if you give something away for nothing, that's exactly what it's worth."

ScottS
IMO when you pay many thousands of dollars for a coach a little support is already paid for...if it's not ...it should be.
Shame on Foretravel.
Mel

[LOG]

For $100 per year, a Foretravel Motorcader Membership provides 10% off of parts and service, The Foretravel Magazine, 2 days complimentary parking in the Foretravel RV Park, After hours Emergency call service, and telephone support during regular business hours.


For $75 per year, A Foretravel Motorcader Membership provides 10% off of parts and labor, 2 day complimentary parking in the Foretravel RV Park, and technical service provided by email.


A new owner of a Foretravel, new or pre-owned, purchased at Foretravel or elsewhere receives a free one year $75 subscription to the Foretravel Motorcader Club. If the new member wishes to have the afterhours emergency service or direct telephone tech support, they are required to pay $25 to upgrade to the Plus Service.

[Clayobx]

Sounds reasonable!

[OB-One]

I think Foretravel's are great coaches, but I'm glad we didn't buy one. FYI, none of the Prevost converters have such an absurd policy.