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Old 11-09-2013, 05:48 AM   #1
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Advantium Oven removal, Allure

GE is sending a tech to check our microwave since the convection heating element turned itself on while we were not in the coach. They will not remove the oven from its perch since they do not install them, just repair them. I have to take it down.

According to the installation manual, the oven attaches to two tabs on the wall bracket at the back, then rotates up to the bottom of the cabinet above. Three very long screws thru the cabinet bottom hold it fast. I have loosened the screws at the top but the oven seems firmly fastened to the underside of the cabinet. Does anyone know if CC used some double stick tape here? I don't want to go prying on the thing until I am sure all fasteners have been removed.
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Old 11-09-2013, 07:30 AM   #2
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There are also 2 long screws driven in at an angle from the bottom going up into the swing-frame - you may have to remove grille cover, and light cover(s) to see them.
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Old 11-10-2013, 03:30 AM   #3
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Quote:
Originally Posted by smlranger View Post
GE is sending a tech to check our microwave since the convection heating element turned itself on while we were not in the coach. They will not remove the oven from its perch since they do not install them, just repair them. I have to take it down.

According to the installation manual, the oven attaches to two tabs on the wall bracket at the back, then rotates up to the bottom of the cabinet above. Three very long screws thru the cabinet bottom hold it fast. I have loosened the screws at the top but the oven seems firmly fastened to the underside of the cabinet. Does anyone know if CC used some double stick tape here? I don't want to go prying on the thing until I am sure all fasteners have been removed.
Get hold of Scott on the Yahoo group, he has had one of these apart to fix
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Old 11-11-2013, 06:52 AM   #4
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Did you finally get it off the wall/cabinet? How did it go? inquiring minds want to know....
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Old 11-11-2013, 07:56 AM   #5
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There seems to be some sort of adhesive foam between the cabinet and the oven top. I loosened the screws and used a large blade to cut thru the foam. The oven released from the cabinet. I have left it loosely attached to the cabinet and will let the GE service guy help me lift it to the counter below.

There were no screws installed thru the bottom of the oven into the wall bracket.

We are hoping the service guy will say it is beyond reasonable repair and will let the ESP plan replace it with a new one. Out of curiousity, I plugged it in and the convection element comes on immediately, so whatever controls that is obviously defective.
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Old 11-14-2013, 09:10 AM   #6
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Update on Advantium

GE tech took a look at the Advantium and confirmed that convection element comes on as soon as you provide power to the oven. He conferred with his tech support and they advise it is beyond repair (or repair would be cost-prohibitive) so advise replacement.

So, GE customer service offered a new $1,200 Advantium Profile oven for $764 including removal/take away of the old one and installation of new oven. I thought that was fair since I could not get that kind of deal from any of the local retailers (Home Depot, Best Buy, etc.).
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