As most of you know, my 2015 Jayco Precept 31UL has been laden with issues. I just received a response from Jayco via the BBB and here we go!!!
Mr. Newcomer the "CFA" states that my dealer was asked to do a "visual" inspection of the components because that is all that was "needed"(?) Visual would include noticing dry rotted wiper blades, and once again according the Jayco "bible" a test drive by the dealer is also to be done and the dealer would have discovered at that time the front end needed an alignment. Dealer states to Jayco that they have also rode in the Precept and found it to be normal for this style of RV although in the beginning they were trying to work with Jayco to upgrade us to a newer model(?) (never rode with us just the mechanic who validated our issues). "A customer's perception of how a product should handle is not a warrantable issue (again, ?).
This next paragraph needs to be explained in some sort of human wording -- "The wheelbase is extended to support the length of the motorhome. IT IS NOT A MATTER OF THERE BEING A PROBLEM SO WE EXTENDED THE WHEELBASE, BUT RATHER, IF WE DID NOT EXTEND THE WHEELBASE THERE WOULD BE A PROBLEM.
Wheelbase extensions are a normal industry practice and vary per model according to the length of the "house portion" of the motorhome." So I own a 31ft. and my wheelbase should be matched to the length of the house portion of the motorhome. A class a utilizes the entire house portion (duh).
I have been invited to Middlebury, Ind. for a full inspection and review!! At my cost, my time and must make an appointment at least 60 days ahead. I only live about 700ish miles away. Anyone want to take a trip?