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precept · 06-30-2016, 01:41 PM

As most of you know, my 2015 Jayco Precept 31UL has been laden with issues. I just received a response from Jayco via the BBB and here we go!!!

Mr. Newcomer the "CFA" states that my dealer was asked to do a "visual" inspection of the components because that is all that was "needed"(?) Visual would include noticing dry rotted wiper blades, and once again according the Jayco "bible" a test drive by the dealer is also to be done and the dealer would have discovered at that time the front end needed an alignment. Dealer states to Jayco that they have also rode in the Precept and found it to be normal for this style of RV although in the beginning they were trying to work with Jayco to upgrade us to a newer model(?) (never rode with us just the mechanic who validated our issues). "A customer's perception of how a product should handle is not a warrantable issue (again, ?).

This next paragraph needs to be explained in some sort of human wording -- "The wheelbase is extended to support the length of the motorhome. IT IS NOT A MATTER OF THERE BEING A PROBLEM SO WE EXTENDED THE WHEELBASE, BUT RATHER, IF WE DID NOT EXTEND THE WHEELBASE THERE WOULD BE A PROBLEM.

Wheelbase extensions are a normal industry practice and vary per model according to the length of the "house portion" of the motorhome." So I own a 31ft. and my wheelbase should be matched to the length of the house portion of the motorhome. A class a utilizes the entire house portion (duh).

I have been invited to Middlebury, Ind. for a full inspection and review!! At my cost, my time and must make an appointment at least 60 days ahead. I only live about 700ish miles away. Anyone want to take a trip?

nma33 · 07-01-2016, 08:17 AM

Did Jayco state that the trip to Middlebury would be at your cost?

My experience in Middlebury has been nothing but fantastic, It might be worth a trip in order to put the issues behind you. Speaking face to face with the staff at Jayco was a great experience for me. They were outstanding.

All the best in resolving your issues.
Nick

msturtz · 07-03-2016, 11:22 PM

Quote:

Originally Posted by precept

As most of you know, my 2015 Jayco Precept 31UL has been laden with issues. I just received a response from Jayco via the BBB and here we go!!!

Mr. Newcomer the "CFA" states that my dealer was asked to do a "visual" inspection of the components because that is all that was "needed"(?) Visual would include noticing dry rotted wiper blades, and once again according the Jayco "bible" a test drive by the dealer is also to be done and the dealer would have discovered at that time the front end needed an alignment. Dealer states to Jayco that they have also rode in the Precept and found it to be normal for this style of RV although in the beginning they were trying to work with Jayco to upgrade us to a newer model(?) (never rode with us just the mechanic who validated our issues). "A customer's perception of how a product should handle is not a warrantable issue (again, ?).

This next paragraph needs to be explained in some sort of human wording -- "The wheelbase is extended to support the length of the motorhome. IT IS NOT A MATTER OF THERE BEING A PROBLEM SO WE EXTENDED THE WHEELBASE, BUT RATHER, IF WE DID NOT EXTEND THE WHEELBASE THERE WOULD BE A PROBLEM.

Wheelbase extensions are a normal industry practice and vary per model according to the length of the "house portion" of the motorhome." So I own a 31ft. and my wheelbase should be matched to the length of the house portion of the motorhome. A class a utilizes the entire house portion (duh).

I have been invited to Middlebury, Ind. for a full inspection and review!! At my cost, my time and must make an appointment at least 60 days ahead. I only live about 700ish miles away. Anyone want to take a trip?

Since you are having repeated issues with this motorhome you can file a Magnusson Moss Warranty act claim if you state does not have a decent Lemon Law that covers motorhomes. Jayco is known to cut corners in areas they believe they can get away with it. They will do anything, deceive, delay, deny, blame shift etc. to avoid doing the right thing. The sad thing is the company used to be run by the Bontrager family and back then they would go out of their way to do the right thing by the customer. Now they have people who do not even RV and think RVers are low class people and knuckle draggers one of these people Celina Tyler is in charge of all of customer service for Jayco / Entegra. They really couldn't care less. But take heart. Hire and attorney and file a Magnusson Moss and or Lemon Law claim and they will respect that. Just keep your records because as soon as you do they will do anything to seize on any mistake you make to get out of paying the claim and or fixing the problem. If you want more information PM me and I will try to help.

The Logans · 07-06-2016, 05:26 PM

We had superb service and attention at the Jayco Factory Service Center. They bent over backwards to get everything done, and even found and fixed something that we weren't even aware of. Great folks!

The nice thing there is that there are no issues of waiting for parts, needing special tools, needing authorizations, etc., that you can run into at the dealership. At the Service Center they have everything that they need to get the job done fast, and correctly.

That being said, the sale of Jayco may cause the Factory Service quality to go down. Reduction of competition usually results in prices going up. and quality & service going down.