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08-02-2015, 03:07 PM
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#1
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Member
Join Date: Sep 2010
Posts: 66
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Open Range, Jayco new owners question
Now that Jayco is the new proud owner of OPEN RANGE, what type of support are the owners going to have, such as questions about the 5th wheels they purchased from OPEN RANGE, plus helping them with troubling problems? I would like to know.
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08-02-2015, 04:18 PM
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#2
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Senior Member
iRV2 No Limits Club
Join Date: May 2011
Location: Tempe, AZ
Posts: 1,833
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Hard to say but I recently noticed that the 2016 OR models are cheaper looking this year like the Jayco models have been doing every year for the past several years.
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08-04-2015, 10:32 PM
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#3
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Member
Join Date: Sep 2010
Posts: 66
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Open Range is Jayco the new owners or Highland
Well now I am not sure who owns Open Range, we are so disappointed because they seem not to back up there product, It's hard to find information on parts etc. to replace items that are broken or malfunction.
Would like to find someone who knows this 5th Wheel inside and out for help.
R. E. Nibarger
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08-12-2015, 05:58 PM
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#4
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Senior Member
Join Date: Oct 2010
Posts: 401
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Did you call Jayco Customer service direct, they should be able to tell you...
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08-12-2015, 09:58 PM
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#5
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Member
Join Date: Jun 2011
Location: Southern California
Posts: 31
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Quote:
Originally Posted by Cartist
Well now I am not sure who owns Open Range, we are so disappointed because they seem not to back up there product, It's hard to find information on parts etc. to replace items that are broken or malfunction.
Would like to find someone who knows this 5th Wheel inside and out for help.
R. E. Nibarger
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Jayco has in fact purchased Open Range. However, they operate as totally separate companies as far as we customers are concerned. Each has its own manufacturing, warranty service and staffs.
__________________
2006 Chev 2500HD, 4x4, Duramax, Edge, Timbrens, Mag-Hytek, AMP, AFE - 2009 Cedar Creek 362BSA 5th Wheel, 8 lug alloys, 235/85x16G614, 5th Airborne Ext Pin Box
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08-12-2015, 10:00 PM
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#6
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Member
Join Date: Jun 2011
Location: Southern California
Posts: 31
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Quote:
Originally Posted by LadyFitz...
Hard to say but I recently noticed that the 2016 OR models are cheaper looking this year like the Jayco models have been doing every year for the past several years.
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LadyFitz,
As someone looking to replace my current 5th Wheel, I would appreciate you sharing what it is you saw in the 2016 OR models that is "cheaper looking".
Thanks in advance.
__________________
2006 Chev 2500HD, 4x4, Duramax, Edge, Timbrens, Mag-Hytek, AMP, AFE - 2009 Cedar Creek 362BSA 5th Wheel, 8 lug alloys, 235/85x16G614, 5th Airborne Ext Pin Box
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08-12-2015, 10:05 PM
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#7
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by SoCADesertRat
Jayco has in fact purchased Open Range. However, they operate as totally separate companies as far as we customers are concerned. Each has its own manufacturing, warranty service and staffs.
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Maybe and maybe not. Just depends on what Jayco tells them to do. Cutting back on support/service/quality/staffing is one way to cut expenses and add profit.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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08-14-2015, 02:40 PM
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#8
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Member
Join Date: Jun 2011
Location: Southern California
Posts: 31
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Quote:
Originally Posted by Mr_D
Maybe and maybe not. Just depends on what Jayco tells them to do. Cutting back on support/service/quality/staffing is one way to cut expenses and add profit.
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I intended to refer to customer contact - the buyers' concerns with warranty issues -- not intending to infer that Jayco would not have any positive or negative influence over OR. "Parents" always influence their "kids" for better or worse.
Thanks
__________________
2006 Chev 2500HD, 4x4, Duramax, Edge, Timbrens, Mag-Hytek, AMP, AFE - 2009 Cedar Creek 362BSA 5th Wheel, 8 lug alloys, 235/85x16G614, 5th Airborne Ext Pin Box
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08-14-2015, 03:57 PM
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#9
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Senior Member
iRV2 No Limits Club
Join Date: May 2011
Location: Tempe, AZ
Posts: 1,833
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Quote:
Originally Posted by SoCADesertRat
LadyFitz,
As someone looking to replace my current 5th Wheel, I would appreciate you sharing what it is you saw in the 2016 OR models that is "cheaper looking".
Thanks in advance.
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The first thing I noticed was the valences and swags were replaced with a cheap looking valence that looks like short shower curtains (big, grommeted holes in the top of a flat curtain threaded over the curtain rod. The pleated shade was replaced with a cheap looking flat blackout shade that barely covers the window, letting light in through the sides and eliminating any privacy since there are no swags or lambrequins to block light or snoopy eyes.
Over on the OR forums, there have been complaints about OR switching to a cheaper slide motor gearbox and drive shaft that have been stripping and breaking and that OR was using undersized switches and wiring for the slides.
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08-15-2015, 09:00 AM
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#10
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Member
Join Date: Jun 2011
Location: Southern California
Posts: 31
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Quote:
Originally Posted by LadyFitz...
The first thing I noticed was the valences and swags were replaced with a cheap looking valence that looks like short shower curtains (big, grommeted holes in the top of a flat curtain threaded over the curtain rod. The pleated shade was replaced with a cheap looking flat blackout shade that barely covers the window, letting light in through the sides and eliminating any privacy since there are no swags or lambrequins to block light or snoopy eyes.
Over on the OR forums, there have been complaints about OR switching to a cheaper slide motor gearbox and drive shaft that have been stripping and breaking and that OR was using undersized switches and wiring for the slides.
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Thanks LadyFitz.
I appreciate your observations.
__________________
2006 Chev 2500HD, 4x4, Duramax, Edge, Timbrens, Mag-Hytek, AMP, AFE - 2009 Cedar Creek 362BSA 5th Wheel, 8 lug alloys, 235/85x16G614, 5th Airborne Ext Pin Box
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08-27-2015, 10:37 AM
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#11
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Junior Member
Join Date: Feb 2012
Posts: 18
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Quote:
Originally Posted by Cartist
Well now I am not sure who owns Open Range, we are so disappointed because they seem not to back up there product, It's hard to find information on parts etc. to replace items that are broken or malfunction.
Would like to find someone who knows this 5th Wheel inside and out for help.
R. E. Nibarger
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Open Range is still run by Randy Graber but was required to create a new name when Jayco purchased them, it's called Highland Ridge RV/Open Range. They have several product lines 3x, Roamer, Light, Journeyer, Mesa Ridge, Highlander (toy hauler) and a new line coming out this fall Ultralight. Jayco may own the company but it is still under Randy's control and doing very well. If you need service or parts contact Highland Ridge RV in Shipshewana, IN. I think you'll find they treat their customers very well.
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08-27-2015, 10:46 AM
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#12
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Junior Member
Join Date: Feb 2012
Posts: 18
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Quote:
Originally Posted by SoCADesertRat
Thanks LadyFitz.
I appreciate your observations.
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The new slides are 42 inches and need a bigger motor. Also the company has replaced switches on most units that got the bad switches. Ours work great now. We've had very good service from the service center. Our dealer was useless when it came to getting a repair done, so we took it to the factory and were treated very well. As for the new curtains with the big grommets in them 'I love them'. To me they look modern.
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