Best emergency road service?

[EngineerMike]

We've been GS members & paying for roadside since the '80s. Used it for the first time on return trip from a recent rally. My wife likes the extra benefits, so she upgraded us some time ago to "Platinum" level service.
GOOD SAM SUCKS!!!!!!
We called after a blow-out on a rear dual. Once I told them we didn't have a spare they choked. After over an hour of "contacting our local service providers who might be available," I offered to go buy a spare tire that would need mounting (22.5" tires). They said if I had a tire, they could handle the rest, go get the tire & when within 30 minutes of getting back to the coach to call again. I did (went to CW who has the High Price Guarantee on tires: We absolutely,positively give you the Highest Price on planet Earth, and Guarantee you will find none higher!). So I paid just short of $500 for the rubber, got back on the road & called GS.
GS: "That's great, we can have someone ther in an hour and a half."
Me: "What the @%$%##@%$? Why did you say to wait till I was within 30 minutes of the rig?"
GS: "Well 90 minutes is our standard time for response."
Me: "So allow me to repeat, Why did you say to wait till I was within 30 minutes of the rig?"
(this goes on for a while with the autistic person insisting the extra hour delay is a normal, and probably even good, thing.)
Finally the autistic person's supervisor takes over, and they send a complete, perfect yo-yo in a mini-van. His first words were, "Oh, you don't have the spare mounted on a rim? I don't have any way of dealing with that."
Back on the phone, wife on her cell trying to locate the tire services that can deal w/a 22.5" tire mounting (she finds 3, in the same time GS finds exactly none).
We would have been on the road faster if we had handled the entire emergency ourselves. And considering the 20 years or so of GS fees we've paid, we would have more money in our 401K as well.

If CoachNet is still in business, we will be CN customers soon.

[blacktie.shooter]

I do not believe asking a question constitutes starting a rumor, and the reason I asked the question in the first place is that I was not sure. I would have thought that would have been obvious.

The number I called for customer service was the one on their current website. Have no idea where you got your number, but if it works, good, I'll hang onto it.

Btw, I did finally get through a few minutes ago on the website number. I specifically asked about renewal info, and she said they do in fact send out renewal information every year. Again, have no clue where you got your information, but it does not square with what I was just told. Let's agree that it does not make either of us wrong, just that somehow we each have different information.

Thanks for trying to help, anyway.

Ken

[wkdwitch]

CN is alive, but not too well. I paid first week of Jan,,,,,,,fourth request I got cards etc in MAR

[RVRon]

Ken,
No disrespect intended here... I may have overstated the point, so I'll apologize for that. I just didn't want to see the company given a bad rap when instead they are still operational. The Coachnet representative I spoke with said they don't send the cards out automatically yearly anymore. He said nothing about renewal notices and neither did I.

[blacktie.shooter]

Originally Posted by wkdwitch

CN is alive, but not too well. I paid first week of Jan,,,,,,,fourth request I got cards etc in MAR

Their lack of response was what triggered my question in the first place. I have actually used them three or four times, and was getting suspicious if they were trying to ditch me because I was not profitable for them. One or two misfires maybe could be coincidence, but three ways I was hitting a blank wall? Does not sound like a coincidence to me.

Anyway, I have finally gotten hold of a real live body, who acted very surprised, so I am apparently back in business - for now. I will watch closely.

Thanks for your input,
Ken

[blacktie.shooter]

Originally Posted by RVRon

Ken,
.. I may have overstated the point, so I'll apologize for that. I just didn't want to see the company given a bad rap when instead they are still operational. The Coachnet representative I spoke with said they don't send the cards out automatically yearly anymore. He said nothing about renewal notices and neither did I.

I agree about unearned bad raps, and I was not trying to do that, I simply did not have that information, and was having a heck of a time trying to get it directly from Coachnet - hence the question.

And not to put too fine a point on it, but if you look at your first post, you will see it does in fact refer to "renewal cards," which, as I said, was different that what I was told.

All this notwithstanding, I know you were trying to be helpful, and I do appreciate it. Thanks for the response.

Ken

[SteveLevin]

It's a tough thing to evaluate since we all use it so rarely, and so you don't know if you were just the one person that got a bad deal.

My experience was that we had the lock on our motorhome jam up (key wouldn't turn) at 7:00am in Mt. Shasta, California. Ultimately, we hounded Good Sam through the morning but at 9:00am started calling on our own. By 10:00am we found a locksmith. As he arrived at 11:00am Good Sam finally called back and said they had someone they could send.

I know we weren't exactly in the middle of everywhere, but I expected better, and so I've switched over to Coach-Net.

Steve

[CLIFFTALL]

Originally Posted by RVRon

I just spoke with CoachNet @ 800-759-6999 (customer service). They are still doing business as usual, but do not send out renewal cards anymore.........you may be calling the wrong number and have the wrong email but please don't start a rumor rather than facts regarding a company if you're not sure.

I recently signed up for Coachnet at the Tampa rv show in Jan.

When my membership card arrived it said FMCA on the front and Coachnet on the back. The phone #'s are:800-273-1110 for road service and 800-421-2255 for all other services.
.

Cliff

[RJay]

I was coming from Seward, AK about 40 miles south of Anchrage and I got a flat tire on the right rear outside tire on my Suncruiser. I limped about 10 miles to a rest area and called coach.net. An hour after I called them they called back to see if the tire company had arrived, they had not. They said they would call another company. I told them I was safe and to give them another half hour. A half hour later they called me back as the tire company was pulling into the rest area. Excellent company, I highly recommend them.

[rcsoarer]

Had reason to use my Good Sam recently and am very impressed.
Broke a serpentine belt in Quartzsite AZ ~3pm. Called them and they took all the information about the belt and said someone would contact me. 1/2 hour late mechanic calls and says nobody in the area has the right belt. Called GS back and told them that and they then dispatched a tow truck from Parker AZ to take me to an RV park till the part could be found. It wasn't exactly a tow truck, but they had me drive my rig onto a flat bed - could run engine for a few minutes as it was cold. Took me to the RV park that GS had called ahead and made a reservation for.
The next morning around 10am the mechanic they had dispatched from Mesa, AZ (~100 miles) arrived and had it up and running in no time flat. My costs were 1 hour of labor plus the cost of the belt. They also have a callback system to ensure things are happening.

[nplenzick]

For those towing a trailer with your MH, you might want to check out the Coach Net's Motorsport Advantage program. In case you need to be towed they'll also tow your trailer which some towing plans won't cover. If I remember it's the same price as the regular CN plan.

[golden]

Originally Posted by George.Cass

We have our roadside service through RV Shield, and it's been great so far. Paid for itself already. Got it through www.wholesalewaranties.net, great customer service and a good price. Don't know much about Good Sam, but I'm happy with what I've got. Just a thought!

Your link didn't work for me. Do you have an alternate?

[Capt Jack]

Originally Posted by azstork

Initially, I signed up with Good Sam, but then when I received the coverage documents, I learned that a motorhome registered in an LLC is NOT covered - I called and asked them, and they said that is true, they only cover motorhomes registered to individuals - Since mine is LLC registered, I was given a full refund. I then signed up with Coach Net after making sure they would provide coverage. I had a chance to use them last weekend - We were driving to Tucson and upon arrival to the resort found the whole rear of the MH and the toad dripping diesel fuel. At some point the fuel line from the high pressure pump to the common rail cracked and diesel fuel was spraying all over the engine. I was told Inland Kenworth in Tucson services Cummins engines. I called Coach Net, they asked if I was in a safe place, asked many questions, got a call-back number, and did call back shortly to advise me that they would be sending a truck to take me to the Kenworth facility. They then called back several times to check that things were going well, and the tow was totally covered. The service people at Kenworth were expecting me, and it turns out my ISC330 was part of a Cummins "service program" to replace a fuel line that was failing, so there was no charge for that either. (If you have an ISC330, make sure you have the "new" fuel line that has a support in the middle). So based on my experience, I was very pleased that I have Coach Net.

I have been with GS since 1993. My motorhome is registered with an LLC and have used GS on five different occasions with no problems. All experiences were good, except the one where we had to wait a very long time for a rig big enough to tow us, but they did put us up for one night while the alternator was being replaced. On two occasions, a tech drove a considerable distance ( rural Colorado) to help us get back on the road. I am not familiar with CN, so have no opinion there.