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Old 12-29-2008, 12:10 PM   #1
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Location: Fairbanks, Alaska
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During our 300mi drive from Palm Springs to Las Vegas yesterday, we lost our Voyager three camera back up monitor. The picture flickered and then went totally out. We cannot even access the side cameras or anything. The 'on' light glows dimly no matter what we do (ground problem?). At least two hundred miles of our drive had direct sunlight on the rear camera so bad that the picture was useless except during the odd turns and shadows from passing trucks and going under overpasses. I've heard of bright lights damaging digital cameras and wonder if this might have sumptin' to do with our problem. I'll drop the monitor the next day or two to check that all the wiring is still tightly connected, but until then, any ideas out there in irv2Land?

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Old 12-29-2008, 12:10 PM   #2
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During our 300mi drive from Palm Springs to Las Vegas yesterday, we lost our Voyager three camera back up monitor. The picture flickered and then went totally out. We cannot even access the side cameras or anything. The 'on' light glows dimly no matter what we do (ground problem?). At least two hundred miles of our drive had direct sunlight on the rear camera so bad that the picture was useless except during the odd turns and shadows from passing trucks and going under overpasses. I've heard of bright lights damaging digital cameras and wonder if this might have sumptin' to do with our problem. I'll drop the monitor the next day or two to check that all the wiring is still tightly connected, but until then, any ideas out there in irv2Land?

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Denny & Nancy Macom RV-Trek.com
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Old 01-07-2009, 07:30 AM   #3
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I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers and the Voyager brand of observation monitors and cameras. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

From reading your post, it sounds like there could be a low-voltage situation to the monitor. Please verify there is +12VDC available on the power wire (Red wire) in the monitor's harness. If there is +12VDC at the power lead to the monitor, I would suspect a component failure in the monitor. Please contact your dealer for assistance with warranty or replacement if out of warranty.

I also want to assure you that bright sunlight will not cause the camera or monitor to fail. At most, extremely bright conditions will only reduce visibility, but would not affect the functionality of the system. The angle to which the intense light negatively affects the performance of the picture on the monitor should be minimized to the rising or setting of the sun. If you are experiencing this when the sun is higher in the sky, it is possible your camera needs to be adjusted slightly downward to help reduce the amount of time the camera iris is pointed towards the full sun.

We look forward to hearing back from you.
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Old 01-09-2009, 08:57 AM   #4
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Thanks so much for your concern and advice. Due to a glitch in our headlight wiring the monitor unit was fried. See new topic 'Monaco steps up to the plate' for further details. Again, thanks for your participation here. I believe you are going to be a valuable asset to our forum and community.
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