Community Forums

frank J P · 08-21-2013, 02:39 PM

I previously posted about having a coolant leak. Yesterday took the coach in to be check out. It seems a fereeze plug on the right side of the engine has been leaking. This on my 05' Cummins 5.9. It goes in on Monday to start repairs. The estimate runs $4,300. They say they have to disamble that side of motor to get at the offending part. Part proably costs $5.00. I am going to have them replacee all the freeze plugs on that side of the engine to avoid any future problems.

I have an extended warranty through Star RV. They will be sending out an adjuster to check out the the situation before they will commit to paying for repairs.

Why is it when you buy these extended plans, your told "everything will be covered, thanks for your money". I will keep ya all updated on my progress.

Ray,IN · 08-21-2013, 06:06 PM

I think you are wise to replace all freeze-plugs at the same time, only money you are out is for those extra plugs and a few hours labor for removal/installation of the extra plugs.
A buddy had his air brakes lock on the road. He phoned Coach-Net who sent a mobile repair truck. The tech replaced the air puck on the locked side in 45 min. and left. He personally was charged for 1 hr. labor by Coach-Net because the mobile repair service has a 2 hr. minimum. He said had he known that he would've had the other side replaced at the same time because he had to pay that 1 hr. labor anyway.

It's the same as submitting an insurance claim for your house (stixNbrix), the ins. company will not take your word for the damage, it must be documented by an adjuster before they commit any repair funds.
I'm in the same situation now. Our MH is at Camping World repair shop. The frig needs a new door seal between the double doors. You must buy a new door because Norcold does not make/sell just the seal. A $50 repair just turned into a $500 repair, the adjuster denied paying for a new door. CW phoned this evening to inform us they "repaired" the door flapper/seal.????? BTW, our extended service contract is through CW/Good Sam. Gotta phone them tomorrow and try to get a reasonable explanation. Misery loves company, right_.

mfire1339 · 08-21-2013, 07:48 PM

I would not approve any work until adjuster ok's work. If there is a way out of paying they will find it!!

Mike

sc3283 · 08-21-2013, 09:43 PM

most extended warranty companies have in the policy..all diagnostic work is customers responsibility. Once diagnosed, if the repair is covered, the diagnosis is as well.

Most companies will not pay for preventative repairs...only failed(on covered items)..so getting the non leaking plugs replaced on their nickel will be a REAL reach.

As for being told "covers everything"..a salesman told you that...he made $$ on selling you that policy...and of course he is a liar for saying such a thing....but anyone purchasing an extended warranty has to sign the contract...which should and usually contain the "covered items" of which can be read prior to signing/agreeing to the contract