Defrost is the default . So somehow your controls aren't doing their job.
May coaches built with vacuum controls; and leaks or the electric vacuum pump fails or blows a fuse are the common problems.
Evans, Denso and Acme are common names of units installed in coaches , if you can post what brand ; mine was cast in the plastic housing beside the heater hoses, we can get you a manual for troubleshooting.
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99DSDP 3884, Freightliner, XC, CAT 3126B, 300 HP /ALLISON 3060
2000 Caravan toad, Remco & Blue Ox.
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