Does the awning go out ok, but just not in?
When you said you 'had to play with it', that reminded me that my awning rolls out just fine, but the motor barely has enough torque to roll it back in most of the time. I have to keep bumping the switch to coax it along. It does move in faster if I help it by pulling on the arms, tho.
2008 Camelot 40’ PDQ