This can be a real pain. When I first had this I called the tech line at Monaco and aside from being given incorrect information (they try to help, but the don't always actually help), and the guy asked if we had driven over any bumps. I asked if he had ever been in a car or did he walk everywhere!
Turns out a bump can jam the mechanism. The solution they gave me was to wind it down by hand, problem, the manual release and connection point is - and this is really exquisite - is not accessible when the TV is in the raised position. There is a small, round shaft on the drivers side right where the mechanism hinges. If you can get the cover out of the way AND the original plastic clip is in place you may be able to get a bent awl into it and very slowly lower it. It tales about 300 turns to lower it. My plastic clip was gone (guess the original owner had the same problem and it broke off).
I could't get access to the shaft to lower it, Monaco told me the answer was to rip the cover off the back of the frame. It is a plywood panel that is screwed to a piece of wood on the other side of the metal frame holding the TV. Get your fingers in the gap with a strong friend and pull on it till it gives, then use the awl to wind it down. Mine needed about 100 turns before it started to work.
Here are a few diagrams that may help:
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Paul
2006 Patriot Thunder C13 Allison 4000
2010 Ford Flex Ecoboost AWD
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