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Old 01-09-2009, 10:02 AM   #1
Senior Member
 
AkTrek's Avatar
 
Monaco Owners Club
Workhorse Chassis Owner
Join Date: Aug 2006
Location: Fairbanks, Alaska
Posts: 153
I'd like to commend Monaco again for stepping up to bat and doing what is right. In July/August of '07 we were at Camp Monaco Wildwood to have warranty work done. One of the issues we had was that our headlights were not working properly. If we activated the bright beams we would lose all lights!

They tracked the problem down to a faulty switch and replaced it and aligned the beams. The folks at Wildwood were great and everything done to our Trek was above our expectations. We hit the road and spent time doing what we love: traveling, seeing the sights and meeting new people. In October we noticed at a rest stop in the early afternoon that our high beams and fog lights had an orange glow. As we prefer to drive with lights on for safety reasons and we DO NOT drive after dusk (DW no like!) it was fortunate that we took notice at all. We called Monaco, reported the problem, and made plans for finding a Service center in our area. We stopped use of our headlights till we could get them fixed. Well, a three hour drive from Palm Springs to Las Vegas took five hours and put us on the road in the dark.


After driving for about an hour with our headlights on, our Voyager camera system flickered and went out, leaving a dull glow to the monitor 'on' light and no camera access at all. We made an appointment with 'Monaco Las Vegas', a local dealer/service center that only works on Monaco products, and brought our Coach in. It took them five hours to track our headlight problem to the switch installed at Wildwood. It seems one of the prongs inside the switch housing was bent and feeding 12v power to the ground.

Andy, our service advisor, believed that our camera monitor failure was a result of the back-fed ground and reported it to Monaco as such. Within 24 hours Monaco responded that they would replace the monitor at their cost even though our warranty period had run out months before.

We have one on order to be put in next week and want to give kudos to all involved for a good job!

In short, all of our dealings with the Monaco Corporation have been professional and top drawer. Our hearts go out to all the good people at Wildwood and other locations that have lost personnel and hope for the best in these financially troubled times. Hang in there Monaco!!
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Denny & Nancy Macom • RV-Trek.com
'07 Trek29RBD Wh20/8.1 • Ultrapower • Taylor Wires • SteerSafe • SMI SIP Tow Brake
Koni Shocks • Front/RearTracBars • MotoSat F1 DataStorm • PressurePro • 02 Honda CRV
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Old 01-09-2009, 10:02 AM   #2
Senior Member
 
AkTrek's Avatar
 
Monaco Owners Club
Workhorse Chassis Owner
Join Date: Aug 2006
Location: Fairbanks, Alaska
Posts: 153
I'd like to commend Monaco again for stepping up to bat and doing what is right. In July/August of '07 we were at Camp Monaco Wildwood to have warranty work done. One of the issues we had was that our headlights were not working properly. If we activated the bright beams we would lose all lights!

They tracked the problem down to a faulty switch and replaced it and aligned the beams. The folks at Wildwood were great and everything done to our Trek was above our expectations. We hit the road and spent time doing what we love: traveling, seeing the sights and meeting new people. In October we noticed at a rest stop in the early afternoon that our high beams and fog lights had an orange glow. As we prefer to drive with lights on for safety reasons and we DO NOT drive after dusk (DW no like!) it was fortunate that we took notice at all. We called Monaco, reported the problem, and made plans for finding a Service center in our area. We stopped use of our headlights till we could get them fixed. Well, a three hour drive from Palm Springs to Las Vegas took five hours and put us on the road in the dark.


After driving for about an hour with our headlights on, our Voyager camera system flickered and went out, leaving a dull glow to the monitor 'on' light and no camera access at all. We made an appointment with 'Monaco Las Vegas', a local dealer/service center that only works on Monaco products, and brought our Coach in. It took them five hours to track our headlight problem to the switch installed at Wildwood. It seems one of the prongs inside the switch housing was bent and feeding 12v power to the ground.

Andy, our service advisor, believed that our camera monitor failure was a result of the back-fed ground and reported it to Monaco as such. Within 24 hours Monaco responded that they would replace the monitor at their cost even though our warranty period had run out months before.

We have one on order to be put in next week and want to give kudos to all involved for a good job!

In short, all of our dealings with the Monaco Corporation have been professional and top drawer. Our hearts go out to all the good people at Wildwood and other locations that have lost personnel and hope for the best in these financially troubled times. Hang in there Monaco!!
__________________
Denny & Nancy Macom • RV-Trek.com
'07 Trek29RBD Wh20/8.1 • Ultrapower • Taylor Wires • SteerSafe • SMI SIP Tow Brake
Koni Shocks • Front/RearTracBars • MotoSat F1 DataStorm • PressurePro • 02 Honda CRV
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