Power Gear has a great website and many answers can be found in the FAQ part of this site.
http://www.powergearus.com/. Another area to look for your problem is the level sensor, which is located on the ceiling of the storage compartment in my motorhome. The plug for this sensor had come loose. It gave me alarms and prevented the jacks from coming up except in the emergency retract mode
Neil
LIFE ROCKS WHEN YOUR LIVING ROOM ROLLS