Originally Posted by sc3283
Koni & Bilstein warranty does not cover broken shocks.
Sorry, but I just read the Koni Warranty page and I didn't see any verbiage referring to NOT covering broken shocks, especially if they happen to have been defective. If they were installed properly and used under normal service conditions, they warranty the shocks for their lifetime.
Web site for the warranty.
Koni North America - ITT - Warranty
Web site for executing the warranty.
I have 8 Koni's installed on my coach and have driven the same interstate as the OP without having any problems. In fact I have driven over 15,000 miles from CA to AK to FL to NY and back to FL without having ANY shock problem.
My guess is that they were not installed correctly. If that is true, then they may deny any warranty claim.
To each their own. They are GREAT shocks and they stand behind their products.
Only my opinion.
Dr4Film ----- Richard