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08-29-2014, 10:13 AM
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#1
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Senior Member
Join Date: Feb 2012
Posts: 538
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Ripped off by Good Sam Roadside Assistance
Arrived at out campground with a flat tire on the motor home, no problem I've got Good Sam just a phone call and we'll be fine I told the wife. A phone call and a repair truck was dispatched. The tire had a sidewall separation so 2 new tired were installed all is good. The next morning iget a call fron Good Sam with the bill a little high but it was a purchase on the road,till I got a breakdown on the charges, 165.50 to MOUNT the first tire, 86.50 for the second $252 to mount tires. Phone call to the tire store to check on charges store manager stated it was a national account and he had no control over charges, he did say if he billed it would be less than $200 for the call. Called Good Sam and they stated it was billed through a National Account and that is what they charged. So even Good Sam says they pay for the service call and milage they don't. There excessive mounting charge more than covers the entire bill. NO MORE GOOD SAM ANYTHING FOR ME 
__________________
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
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08-29-2014, 10:46 AM
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#2
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Registered User
Join Date: Mar 2010
Posts: 8,777
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Quote:
Originally Posted by mccrob
Arrived at out campground with a flat tire on the motor home, no problem I've got Good Sam just a phone call and we'll be fine I told the wife. A phone call and a repair truck was dispatched. The tire had a sidewall separation so 2 new tired were installed all is good. The next morning iget a call fron Good Sam with the bill a little high but it was a purchase on the road,till I got a breakdown on the charges, 165.50 to MOUNT the first tire, 86.50 for the second $252 to mount tires. Phone call to the tire store to check on charges store manager stated it was a national account and he had no control over charges, he did say if he billed it would be less than $200 for the call. Called Good Sam and they stated it was billed through a National Account and that is what they charged. So even Good Sam says they pay for the service call and milage they don't. There excessive mounting charge more than covers the entire bill. NO MORE GOOD SAM ANYTHING FOR ME |
mccrob
Are you sure Good Sam ERS didn't pay for the service call and mileage?...that's all that the the "fine print" in your contract with them says they will do, (read the contract you signed).
Nowhere in the fine print does it say "We will send you a reasonably priced bill for any services needed and rendered above and beyond the service call and mileage".
Having an ERS can give you a "warm fuzzy feeling"... until you NEED/USE it.
Mel
'96 Safari, w/ CoachNet ERS
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08-29-2014, 11:33 AM
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#3
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Senior Member
Join Date: Feb 2010
Location: Sunnyvale, CA
Posts: 1,195
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I've always assumed that while an ERS program (from anyone) would pay to get the person to the coach (and even pay to take off a bad tire and put on a spare), I've never thought that they would be involved in any of the services beyond that (buying replacement tires, having them mounted/balanced, etc).
Steve
__________________
The Green Machine -- 2000 Mountain High Coachworks Summit (Spartan chassis / Cummins ISC)
...and F-Troop: Fearghus, Fiona, and Frankie (Cairn Terriers)
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08-29-2014, 11:53 AM
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#4
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Registered User
Join Date: Mar 2010
Posts: 8,777
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Quote:
Originally Posted by SteveLevin
I've always assumed that while an ERS program (from anyone) would pay to get the person to the coach (and even pay to take off a bad tire and put on a spare), I've never thought that they would be involved in any of the services beyond that (buying replacement tires, having them mounted/balanced, etc).
Steve
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That is also my understanding. 
IMO most people expect far more than an ERS will provide, (and are disappointed if/when their ERS doesn't do everything they expected). 
Mel
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08-29-2014, 11:58 AM
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#5
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Member
Mid Atlantic Campers
Join Date: Aug 2014
Posts: 57
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my husband and I talked about getting a mounted spare to carry with us have any of you had a spare tat GS paid to have put on.
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1997 Safari Trek
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08-29-2014, 12:10 PM
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#6
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Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Mar 2007
Location: Home on the hill in Georgia
Posts: 2,742
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GS had three tires changed on my previous trailer, one where the tech had to bring a tire. All I was charged for was the tire and it was reasonable.
Had one changed on my motorhome when I had a spare unmounted tire. No charges although I did tip the techs in all cases.
__________________
Jerry Potter, Taz
1999 Coachman Catalina Sport
[SIGPIC][/SIGPIC]
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08-29-2014, 12:20 PM
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#7
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Senior Member
Join Date: Feb 2012
Posts: 538
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Didn't expect Good Sam to pay for any labor but they billed more for the labor than the entire service call would have cost had I called the service company direct
__________________
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
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08-29-2014, 03:05 PM
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#8
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Registered User
Join Date: Mar 2010
Posts: 8,777
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Quote:
Originally Posted by mccrob
Didn't expect Good Sam to pay for any labor but they billed more for the labor than the entire service call would have cost had I called the service company direct
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mccrob
What do you suppose the labor would have cost if you would have let Good Sam pay for what they where responsible for ....and you had paid the service provider for what you were responsible for.
Letting Good Sam, (or any ERS), handle the bill for any necessary additional labor and material giving them the opportunity, (and your permission), to rip you off.
To keep my ERS out of my wallet I have always paid my share of the bill directly.
Mel
'96 Safari
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08-29-2014, 03:22 PM
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#9
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Senior Member
Join Date: Sep 2012
Posts: 1,177
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i have a tool to mount my own 22.5 on my DP .. if you have the right tools it can be swopped out in 5 mins
some thing like this
but i am a yung fart and can do it .. i do under stand most cant
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08-29-2014, 04:46 PM
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#10
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Senior Member
Join Date: Feb 2013
Location: Wandering
Posts: 630
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We have Good Sam ERS. Two weeks ago we needed a tow when our oil pressure went to zero. Good Sam paid the outrageous tow fee. Nothing more...and nothing more was expected. I never expected anything but roadside or a tow. You may have thought you had extended service plan? If so, you're yearly outlay would be astronomically more than a couple hundred for five years as we paid.
__________________
2014 XLR415AMP Thunderbird ToyHauler, 2019 Sandpiper 379FLOK, F350 Lariat Diesel DRW, NRA Benefactors FullTime RV'er KN4YBP General APRS
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08-29-2014, 05:40 PM
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#11
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Moderator Emeritus
Join Date: Jan 2007
Location: Litchfield Park, Arizona
Posts: 10,530
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I'm actually surprised that GS doesn't pay for labor to mount a tire on the road. I've had one opportunity to use our CoachNet for a flat inside dually. They brought the new tire (which I paid for) but the labor for installing the new tire was covered.
Rick
__________________
Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.
2007 Itasca Ellipse 40FD
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08-29-2014, 05:54 PM
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#12
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Senior Member
Monaco Owners Club
Join Date: Feb 2011
Location: Signal Hill, California
Posts: 3,320
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I pay $2.00 every 6 months for roadside service and towing to my Good Sam Vehicle Insurance company for each of my cars and motorhome. I can't understand why people would pay more for the same service. deSanford
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Sanford, Linda & R cats: Molly, Levi, Cody
2011 Monaco by Navistar RV
Good Sam Life Member Good Sam Hams Chapter
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08-29-2014, 07:23 PM
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#13
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Senior Member
Join Date: Feb 2012
Posts: 538
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Mel did you read my post called service provider he informed me the bill for the entire service would have been LESS than GS charged through there national account billing
__________________
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
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08-29-2014, 09:31 PM
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#14
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Moderator Emeritus
Join Date: Jan 2007
Location: Litchfield Park, Arizona
Posts: 10,530
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Quote:
Originally Posted by deSanford
I pay $2.00 every 6 months for roadside service and towing to my Good Sam Vehicle Insurance company for each of my cars and motorhome. I can't understand why people would pay more for the same service. deSanford
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Isn't the point of the thread that you get what you pay for? Seems the OP is pretty dissatisfied with the product he purchased from GS.
Rick
__________________
Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.
2007 Itasca Ellipse 40FD
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