Community Forums

Vanwill · 05-10-2016, 09:31 AM

One frequently hears laments about the decline in customer service when a small company like Fantastic Vent is bought out by a larger company like Atwood. As a small biz owner myself, I realize a business model that incorporates giving parts away is not ideal for profits, and that is what the previous owners of Fantastic Vent often did.

Although you may no longer be able to depend on free parts from Atwood, I can surely say that a recent experience with them surely surpassed my expectations. When I needed, VERY quickly, new interior garnishes for my two recently purchased 7350 fans, the response I got was exemplary. A lady named Barbara was very knowledgeable, and had my new garnishes on the way almost immediately.

We too often are quick to criticize poor customer service, while failing to give kudos to those who serve us very well. I think the "new" Fantastic Vent staff got their training from their predecessors.

Thanks, Barbara!

MSHappyCampers · 05-10-2016, 09:38 AM

Thanks for sharing Van! From what I hear, Fantastic Fans and Progressive Industries are two of the best!

Golfer Guy · 05-10-2016, 09:55 AM

Van, I agree Fantastic Fan is Fantastic! I have needed to fix both my fans in the recent past talked to the gal there who was wonderful, not sure it was Barb though. Very knowledgeable had me fixed up promptly with free switches and free smoked covers. I did need to purchase the motor as it didn't have a lifetime warranty.

Can't say enough positive things about their customer service, would recommend them to everyone.

Steve