Hi John -
Very sorry to hear about your problems.
I'm not too familiar with the specifics of the Knight slides, but if they're anything like raised bed setup on my Endeavor, you can remove the big wooden mattress base (couple screws here and there) and lift it up and off. Once there, you should be able to see and access the motor/gears/slide-rails. Hopefully, the problem will then become more obvious and more hopefully easy to troubleshoot & repair.
If not, there's always 24/7 Monaco Tech Support to give you a hand at 877.466.2626. They may not answer right away on nights/weekends, but someone will always call back as soon as they can.
Good luck and let us know how it goes.
Thanks!
ROn
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'06 HR Endeavor 40PAQ (Mission Hills decor). All options, but still finding more to add.
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