Our washer has developed a problem. The drain pump no longer pumps water out of the drum. This causes strange behavior including the knob rotating continuously, which I've become informed is the washer's way of telling you there is a problem.
The error codes displayed indicate a problem with the pump, and this is consistent with an abnormal sound when pumping.
The pump is equipped with a prefilter on the suction, which is normally easily accessible by removing a small plastic panel the goes the width of the washer at the bottom, below the drum. However, Monaco installed a carpeted 3/4" tall lip in the cabinet doorway which is butted up against this removable panel making it impossible to remove. In addition, the washer is apparently bolted solidly to the floor near the front, preventing the washer from being tipped back to clear this lip and allow the removal.
I cannot figure out how the machine is bolted down or where the bolts can be accessed to remove them. I've taken the closet access panel out, and searched in the engine compartment looking for bolts that can be accessed.
I'm stumped. Can anyone help me understand how Monaco bolted this thing down so I can get it loose and fix the pump? I'm pretty sure I just need to tip the washer back to allow access to the pre-filter. Any help from someone who's faced this in a Monaco would be appreciated.