Community Forums

BradBev · 09-28-2015, 05:06 PM

I have a A&E WeatherPro Awning on my '09 30TKE. One support arm's pivot holes broke and I need to locate parts.

Of the two support arms (left near the door and right near the nose), the left side has a spring loaded component that allows the awning to "dip" when water builds up. This is the section I need to replace.

Since it's not really secure, I hate to run it out to see if there is a serial number, etc. Anyone know where to find a parts breakdown? PPL in Houston said they'd need more info.

Brad

rockintom · 09-29-2015, 07:31 PM

Brad,

My experience with getting the RIGHT part for the Dometic is to have the model and serial #. Here's mine and a pic of the part you described. Mine's a 2012 model.

BradBev · 09-30-2015, 10:05 PM

Thanks Tom. That's the part. Mine is white whereas looks like yours is black.

I can't really get the thing extended to read the model and serial numbers with the broken link, so I've followed support's instructions and emailed pictures. I thought I'd hear back from them today but "no joy".

BradBev · 10-07-2015, 01:13 AM

Thought I'd post a note about my trials trying to find parts for the A&E awning. I finally figured out a way of running the awning out so I could get a model and serial number. Then I called Dometic (A&E) customer service and was told the lower support arms are not sold individually, but has to be purchased as part of either the complete left or right arm set (for between $500 and $600).

At that point, I decided I would try to repair the spring arm or fabricate a straight arm like the one on the right. Less expensive A&E awnings use the straight arms on both sides of the awning. This means it doesn't have the feature of automatically dumping the water but if you look at the thickness of the aluminum channel, you will see the straight arms are more rugged.

Since Beverly and I needed to run to Albuquerque, I stopped in Moriarty to see Kay of Kay's RV located next to NM RV Sales that use to be the Excel dealer. (Kay had moved next door and started her own business several years ago.)

When I told Kay what I needed, she said check with the repairman and we found exactly what I needed out in the junk pile that would have eventually ended up in the dump. I even found a 5" cap for the swing out sewer line. It will need some cleanup but will replace the one I lost around Skagway Alaska.

Kay was very helpful when I purchased this used Excel 6 months ago, and continues to help after the sale.

So, my advise, if you own the WeatherPro, take a look at the lower spring loaded arm, the lower aluminum channel is thin compared to the top of the arm (and both ends of the right lower arm). Since I was able to salvage a straight arm (right) and a spring loaded left, I am initually installing the straight arm until I can figure out a way to strengthen the thin aluminum section on the left arm.

I'll post a picture when I have a chance to tackle it.

(FYI, when the left arm fails like mine did, you loose the compression spring inside, so try to catch it before it fails.)

I'd post a picture of the failed part but I can't remember how to post a picture right now.