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10-12-2014, 01:57 PM
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#1
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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Atwood Water Heater
Anyone with a Atwood Water Heater Model GE 16 EXT might want to keep a eye on it ours started to leak today and the drain pan must have a leak because the wood under the pan is wet.
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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10-12-2014, 04:44 PM
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#2
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Registered User
Excel Owners Club Retired Fire Service RVer's
Join Date: Nov 2010
Location: Farmington NM
Posts: 1,822
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What was the source of the leak?
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10-12-2014, 04:48 PM
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#3
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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Looks to be leaking from the tank somewhere under the insulation
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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10-12-2014, 05:02 PM
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#4
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Senior Member
Monaco Owners Club Holiday Rambler Owners Club
Join Date: Dec 2006
Posts: 1,723
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This is the tank I just replaced with a leak on the bottom near the weld. A new Tank was purchased on Amazon for 200.
Here's a link to a replacement Chart,
http://www.ntpdistribution.com/PDF/V...rhtrconkit.pdf
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Mike & Sharon and our Pup Frankie
2008 HR Endeavor 40PDQ
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10-12-2014, 05:56 PM
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#5
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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Okay well Atwood will send someone out tomorrow to look at this one since it is not a year old yet.
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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10-12-2014, 05:56 PM
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#6
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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But thank you for the post in case they try to not warranty this thing.
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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10-12-2014, 06:06 PM
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#7
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Junior Member
Join Date: Dec 2013
Posts: 24
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Atwood water heater
Thank you Drifter for PDF.
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10-12-2014, 07:24 PM
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#8
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Registered User
Excel Owners Club Retired Fire Service RVer's
Join Date: Nov 2010
Location: Farmington NM
Posts: 1,822
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PI used to provide 2 year all inclusive warranty regardless of the independent component warranty limitations..have you called PI?..
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10-12-2014, 07:41 PM
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#9
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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Yes I called Ralph on Friday when it was locking out and was told to call Atwood since they are responsible for the warranty, same way with Sur Flo last month when our water pump was overflowing our fresh water tank.
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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10-12-2014, 08:06 PM
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#10
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Registered User
Excel Owners Club Retired Fire Service RVer's
Join Date: Nov 2010
Location: Farmington NM
Posts: 1,822
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I guess no more all inclusive PI warranty. .they hand you off to the component manufacturer instead! Imagine if the big three automakers did that. Edit: I just read Excel's warranty on their website. It clearly says that installed equipment warranties are the responsibility of the equipment manufacturer. This is a change from five years ago.
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10-15-2014, 01:44 PM
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#11
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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Well Atwood warranty for the water heaters is worth less they will not pay for a service call to fix any warranty the unit has to be taken to a service facility approved by on there Web site.
Atwood is not very Full Timer Friendly so now this also has to come out of our pocket.
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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10-15-2014, 08:31 PM
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#12
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Senior Member
Excel Owners Club
Join Date: Dec 2006
Location: Fulltime TX Escapee
Posts: 8,901
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John,
Sorry to hear of your WH issue. Guess I don't know of anybody who pays for service calls. You have to take it to the authorized repair facility if it's under warrantly. Usually, that's why I do most of the repairs myself. I don't like sitting in repair facilities myself, but sometimes you have to do it. rockin'
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2012 Excel L33ft. GKE named Charm as in 3 times is a Charm. Love Fulltiming. Bullet '14 Chevy D/A 3500 LB CC DRW Summit White - Ebony Interior. Check out our blog at: https://claphamstravels.blogspot.com
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10-15-2014, 11:13 PM
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#13
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Senior Member
Join Date: Mar 2007
Posts: 133
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I didn't know replacement tanks were available for water heaters!
In fact, I just learned about the water mixing valve on back of the XT series water heaters. Don't know if I'd go back with a XT if mine failed. I thought my unit was bad because I couldn't get hot - hot water out of it. duh
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Brad - Santa Fe, NM
2009 Excel 30TKE
2010 Dodge 3500 Diesel
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10-16-2014, 03:41 AM
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#14
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Senior Member
Excel Owners Club
Join Date: Apr 2010
Location: Where Ever we park the unit
Posts: 160
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Sorry Rockin when I talked to the Atwood service center they gave me phone numbers of to mobile repair guys since they had no mobile service after I told them that we work full time and could not get it to them since it is under warranty and if I touched it then the warranty would be void.
Now I have to send old parts back to Atwood and bill and wait and see how much they will pay.
Warranty does not do working full timers any good.
Anyways you all have happy travels we will not be posting anymore on here .
Or on face book.
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John & Barb
2013 Ram Dually
2014 36 GKE Limited Customized
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