quality control and warranty-related or not?
I've found the discussion about the new quality control and the reduction in warranty an interesting one. IMHO, these two items are impossible to seperate one from the other.
For many the average consumer, the warranty offered is the one tangible piece of evidence regarding what the company believes about their product--ie: "we are so confident we provide x amount of worry free ownership". This is especially true on big ticket items. And it is circular-when the manufacturer backs their product for a specific amount of time, problems that occur during that time tend to be evaluated in an attempt to fix recurring problems that cost the manufacturer money.
I believe there has been quite a volume of research by the auto companys suggesting that the warranty on new vehicles (or for that matter "pre-owned" vehicles now) is a major selling point. Thus after the auto industry began to dump to foreign manufactures, due to quality control issues, one of their returns includes much longer warrantys in many cases. I guess another way of looking at it is, this is the one area where the average consumer can see them putting "their money where there mouth is". Thus, while I am really glad to hear about the QC program at Excel, I do believe that reducing and complicating the warranty at the same time, goes the opposite direction at best.
It also makes it much more difficult for people like us who either FT or have the closest dealer hundreds of miles away. In a different post on the new warranty thread, Brian had this to say.
"You are both right. Yes, the new warranty states that componant parts are covered by their seperate manufacturer's warranties. I didn't consider those of you who don't have an Excel dealer close by, or who's dealer may no longer be in business.
If a particular componant is only covered by a 1 year warranty, then that's what you get on that componant. My point was that for most, (who have a local dealer) that DURING the warranty period of a particular item, your dealer will be more than happy to go to bat for you and get that componant replaced.
For those of you who travel extensively, then yes, you will have to deal with the componant manufacturer.
I'm sorry for the misunderstanding. I jumped in and muddy'ed up the waters a bit and I apologize for that.
I actually thought that Excel owners did tend to be people who traveled extensively or FT'd, at least more than the average fifth wheel owner. I really don't know this as a fact. But I do know that needing to deal with multiple manufacturers when I have a problem, depending on how long their warranty was, is more than I want to think about.
I want Excel to survive and thrive. I continue to believe it can be a quality unit. I don't know what the savings are by reducing and changing the warranty. But I sincerely believe this can be "penny wise and pound foolish" in the long run. Someone on one of the other threads on this issue indicated their dealer was unable to even explain the new warranty. Thats a little disconcerting.
I don't know what all the various warrantys out there on fifths are. I know New Horizons and Carriage for example, still have maintained their full, two year, bumper to hitch. I sincerely hope this change is closely evaluated by PI. The more difficult part will be getting a true picture of how much the warranty issue is a selling point. Although I suspect that the way warrantys become a front and center advertising point gives some guidance.
Sorry for the length. I don't have a dog in this fight currently as my rig is under the 2 year bumper to hitch. But I so strongly feel the QC changes and warranty changes send mixed messages that I needed to get this off my chest.
2013 EXCEL LTD 36RKM
2014 F350 Dually Lariat 4x4
Sir Reginald the Cat who lets Big Mike and Jean travel with him.