Haven't had a problem with mine so haven't had to figure it out.
Here is contact info to
Barker Mfg. They are the parent company of H & H Engineering who made the jacks, a phone number on an old brochure is 616-965-2371. They might be able to sell you the 'shaft and foot assembly. Or whatever you are willing to break down and put together.
Without seeing it...my first thought is that it is bound. Meaning the retractable shaft is binding in it's housing. Believe it take less power/energy to retract than extend. I don't think that spraying WD-40 inside the housing will help as I think the problem is the 'skin' between the shaft and housing area.
Here are two photos. One shows the shaft and housing and the other the foot.
Shaft and housing. Inorder to guide and align the shaft/foot in it's travel...the grove on the shaft does that. It's only a thought that if the outrigger/shaft has been bent, even slightly, that it might be binding with the index that keeps it straight or in the housing itself? You can see that index on the right side of the photo, up on the housing.
If there is any moisture/slight rust that was present on the shaft, and over time transfers to the inside of the housing...might help glue it in place so to speak, and add to the resistance.
The arm that helps position and seat the foot and stows the outrigger 'might be' mis-ajusted and applies to much pressure on the shaft when stowing...helping to put pressure on the worm gearing.
All just a guess.
The foot. If with the motor removed and not able to move the shaft...might try placing something within the foot's opening and slightly rotate/move it back and forth side to side and front to back. This might help relieve some pressure on the shaft and housing if it is binding. You shouldn't have much movement or even notice much as just checked mine and it's pretty tight.
If you have help, try extending the outrigger while someone moves the foot.
workhorse