 |
10-08-2011, 03:33 PM
|
#1
|
|
Senior Member
Excel Owners Club
Join Date: Apr 2008
Location: Hockessin, De
Posts: 104
|
Thanks to Smith Center Service Center crew
We just spent a week at Smith Center and would like to thank them for their hospitality, friendliness, and professionalism.
We originally scheduled our visit for some minor maintenance (new brakes, slide alignments, and new slide seals, etc). However, on Saturday before we arrived, our pin box failed and we now had a major problem. With a temporary fix on Sunday we were able to limp in to Smith Center. The crew took one look at our problem, knew exactly what to do, and jumped right in! Ralph did a great job of talking with our insurance company, and everything was finished to our satisfaction. With everyone giving us attention, we were able to have all our requests completed by the end of the week.
Thanks to Darren, Jim, Ralph, Vicky, Ken, Jack, and the rest of the crew!
|
|
|
 |
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
|
10-08-2011, 04:30 PM
|
#2
|
|
Senior Member
Excel Owners Club
Join Date: Dec 2006
Location: Fulltime TX Escapee
Posts: 8,901
|
Quote:
Originally Posted by Loralie
We just spent a week at Smith Center and would like to thank them for their hospitality, friendliness, and professionalism.
We originally scheduled our visit for some minor maintenance (new brakes, slide alignments, and new slide seals, etc). However, on Saturday before we arrived, our pin box failed and we now had a major problem. With a temporary fix on Sunday we were able to limp in to Smith Center. The crew took one look at our problem, knew exactly what to do, and jumped right in! Ralph did a great job of talking with our insurance company, and everything was finished to our satisfaction. With everyone giving us attention, we were able to have all our requests completed by the end of the week.
Thanks to Darren, Jim, Ralph, Vicky, Ken, Jack, and the rest of the crew!
|
Loralie, I called them and put a good word (warned them) for ya! I told them they'd better get it right it or they'd be S-O-R-R-Y!!!! 
Just kiddin' they be great folks in SC!!! 
__________________
2012 Excel L33ft. GKE named Charm as in 3 times is a Charm. Love Fulltiming. Bullet '14 Chevy D/A 3500 LB CC DRW Summit White - Ebony Interior. Check out our blog at: https://claphamstravels.blogspot.com
|
|
|
|
|
10-08-2011, 07:12 PM
|
#3
|
|
Senior Member
Excel Owners Club
Join Date: Apr 2008
Location: Hockessin, De
Posts: 104
|
So that's why all the prices went up!!! 
|
|
|
|
|
10-08-2011, 08:39 PM
|
#4
|
|
Senior Member
Excel Owners Club
Join Date: Dec 2006
Location: Fulltime TX Escapee
Posts: 8,901
|
Quote:
Originally Posted by Loralie
So that's why all the prices went up!!! |
Yeah, in the business we call it "brother-in-lawin'". And you don't even feel it.....  Git R Dun!!!
__________________
2012 Excel L33ft. GKE named Charm as in 3 times is a Charm. Love Fulltiming. Bullet '14 Chevy D/A 3500 LB CC DRW Summit White - Ebony Interior. Check out our blog at: https://claphamstravels.blogspot.com
|
|
|
|
|
10-10-2011, 01:56 PM
|
#5
|
|
Senior Member
Excel Owners Club Retired Fire Service RVer's
Join Date: Jun 2009
Posts: 113
|
Loralie
Could you describe your "pinbox failure"? I have an 05 30skw and hearing things like that really makes me set up and pay attention!!!
__________________
Donald and Sharon
Farmington,NM
Navy Vet,Retired Fire Fighter 2005 30SKW
|
|
|
|
|
10-10-2011, 05:51 PM
|
#6
|
|
Senior Member
Excel Owners Club
Join Date: Apr 2008
Location: Hockessin, De
Posts: 104
|
Sure..but I'd like to start with the easy way out. Can you read my blog and then let me know if there are any questions? Lee will have to answer anything more technical. Rockin can also help you as he said he had seen this problem before.
One thing is for sure...we've leaned to look up into that box once in a while and to never take anything for granted!
www.wearereadytoroll.blogspot.com
|
|
|
|
|
10-14-2011, 03:56 PM
|
#7
|
|
Senior Member
Excel Owners Club Retired Fire Service RVer's
Join Date: Jun 2009
Posts: 113
|
Loralie
I checked out the pics on your blog. Very
Interesting...... Any ideas as to why the pin box failed? Too much side to side twist, rough roads or maybe metal fatigue?
__________________
Donald and Sharon
Farmington,NM
Navy Vet,Retired Fire Fighter 2005 30SKW
|
|
|
|
|
10-29-2011, 08:26 AM
|
#8
|
|
Senior Member
Excel Owners Club
Join Date: Apr 2008
Location: Hockessin, De
Posts: 104
|
Not really sure...we did hit a really bad bump going about 20mph, but there must have been some underlying problems as well. We have since heard that there were some design flaws that have been corrected. Don't know if that was part of our problem.
Sorry it took me so long to respond, we've been out of commission.
|
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Linear Mode
