Did a conference call today with Jim Crosley of Thor. I do not remember his title, but he gave me the impression he has the authority and stroke to get stuff done.
I expressed our collective groups frustration with this issue, lack of support, and lack of a plan for a solution. His exact words to me, were, this is our problem, we (Thor) will own it and make it right for everyone.
The person whom really got things going today at Thor is Jennifer Paczkowski.
According to Scott Harris, my email and phone call today got the attention of Thor, and they are very focused on getting this issue solved now. Jim Crosley did say this is an issue that Thor dropped the ball on and did not get in front of, which now they are trying to play catch up, admittedly not as well as they should have previously.
The key for everyone going forward, is to make sure you speak to Scott Harris if you call. He is the only front line guy who has seen this issue start to present, anyone else won't have the history and you will just get the run around. Scott was on the conference call today, so he understands the importance of making this right.
Do not hesitate to contact Jennifer Paczkowski, from what I have gathered through the others I have spoken to at Thor, she has some stroke at Thor as well. Her email is:
jpaczkowski@tmcrv.com
One of the issues that we discussed was the warranty on these generators. Jim Crosley assured me that our warranty would not be voided, and that Thor would stand behind these generators themselves if they had to.
Hope this helps, will update more as things evolve.
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