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this is, unfortunately, typically for most ANY website... it seems as if it's a 'stock' insertion for most programmers, and the customer service department may not even know about it, or they get so few that no one seems to check it very often, since, yes, phone calls take precedence!
I agree that if folks put up this type of communication on their website, then it should be THE priority to respond to!
Sometimes it makes me feel like the time I stopped into a fuel station to get some 'cheap' diesel, advertised on a sign in the yard next to the road. I pulled our rig in, got it situated and fueled up with my card. I realized while fueling that the pump did not read the price that was advertised. Went inside to complain, and was told that "oh well, we just hadn't got to changin' the sign yet"... .what!?!??? No, I'm not going to 'accept' that as an excuse... I eventually got my 'refund' of the overage, as their glared at me for making such a fuss, of course.
Just like Customer Service responses to online Forms, retailers have to keep the customer in mind, and make sure to check their own ADVERTISEMENTS before they change their PRICES! : ) [unless it's a lower price, of course!]
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