Community Forums

Don and Dale · 05-27-2014, 10:29 AM

Somewhat of a dumb question... I am a new owner of a 2013 USED Ace 29.2. What is the "standard" factory warranty on these units? I am having dash AC issues (sub standard cooling) and didn't know if I could use factory warranty or utilize the extended warranty card.

Thanks everyone...appreciate the help.

BFlinn181 · 05-27-2014, 11:54 AM

First check that the heater is completely shut down. Many poor cooling issues are because the coolant is still flowing through the heater core.
Then call Thor and ask. It could be under chassis maker warranty, RV maker, or your extended warranty.

Thorchini · 05-27-2014, 12:02 PM

I was told by Ford (when I was in having a warranty thing looked at) that they (Ford) would be responsible if it was the dash air, they would look at it. I have a similar issue, sometimes it doesn't seem to work as well as it should.. Ford looked at it while i had it in, and it worked fine when they had it. Since then, I have questioned it working properly, but it hasn't been a big enough inconveniance to worry about.

Don and Dale · 05-27-2014, 12:14 PM

Thanks guys. I will follow your recommendations. I am also calling Camping World with the same questions as they are the ones who sold the unit new. It is hitting 105+ degrees now and when I was driving it yesterday with a thermometer in the vent, it was lucky to cool at 70 degrees. If I came to a stop, it immediately jumped to 80+. I know it cools better under driving conditions, but it just doesn't seem to work efficiently. The DW came up with a curtain solution to minimize the area to cool (it's just us two with our furry friend) that we put up behind the cockpit area.

BFlinn181 · 05-27-2014, 12:26 PM

A temperature drop of 35º sounds like it's working pretty good to me! The dash air won't cool the whole coach, you'll have to run the generator and rooftop air too. The curtain idea is one many have employed to reduce area cooled.

Leland1950 · 05-27-2014, 12:31 PM

If you are using the A/C position you are cooling outside air. If you have the Max position it will use the interior air only and do a much better job.

Don and Dale · 05-27-2014, 12:39 PM

Excellent point Leland....and now that I think back, I believe I had it the the AC position. I thought the two positions were just the opposite. I will try it again in the max position to check the difference.