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11-27-2017, 02:38 PM
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#1
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Registered User
Join Date: Nov 2017
Posts: 1
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I can't drive for three weeks? Help with Thor warranty people.
I'm stuck on the road with a failure that makes it so I can't continue.
I dropped it at the nearest dealer that Thor referred me to. They say it will take them three weeks to get the parts in.
I explained that I have to hit the road tomorrow to get back to work in time for the end of my vacation and asked if they could just rig up something temporary so I can get back on the road. They said that doing so would void any warranty coverage.
Is there some magic phrase I can use with Thor's warranty department, or am I literally stuck here for three weeks? It seem ridiculous that they would not have a policy to allow people to do what it takes to get back on the road and still have the remainder of the work covered by warranty later.
Also, I thought about just rigging it myself, making the trip, and getting the work done later. But, I'm worried that this will void the warranty too. Will it?
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11-27-2017, 02:42 PM
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#2
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Senior Member
Foretravel Owners Club
Join Date: Apr 2016
Location: Home is Where WE PARK IT...
Posts: 6,053
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Oh Man !!!! THAT is sucky-poo
__________________
Retired truckdriver,
'02 Foretravel... "This Shack will do"
being pushed by an '06 Scion xB
SKP's of Box Elder, South Dakota
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11-27-2017, 02:44 PM
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#3
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Senior Member
Winnebago Owners Club
Join Date: Dec 2015
Location: Jacksonville, Fl
Posts: 3,542
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I'd suggest another call to Thor to see what they can do for you, rather than going with what the dealer says.
It might be prudent to get it in writing, so that the next dealer doesn't say 'sorry mate, you voided your warranty'.
__________________
2013 Winnebago Sightseer 36V
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11-27-2017, 02:49 PM
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#4
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Senior Member
Foretravel Owners Club
Join Date: Apr 2016
Location: Home is Where WE PARK IT...
Posts: 6,053
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Quote:
Originally Posted by Podivin
I'd suggest another call to Thor to see what they can do for you, rather than going with what the dealer says.
It might be prudent to get it in writing, so that the next dealer doesn't say 'sorry mate, you voided your warranty'.
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Absolutely X2 !
__________________
Retired truckdriver,
'02 Foretravel... "This Shack will do"
being pushed by an '06 Scion xB
SKP's of Box Elder, South Dakota
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11-27-2017, 02:57 PM
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#5
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Community Administrator
Pond Piggies Club LA Gulf Coast Campers Outdoors RV Owners Club Entegra Owners Club Skyline Owners Group
Join Date: Mar 2002
Posts: 40,728
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As others stated, call Thor & see what they can do. How far are you from home? Do you have a toad w/you? Can you leave the coach at the dealer & come back to get it later? If you don't have a toad, can you rent a car to get home & go back to get the coach later?
At minimum, call your supervisor & let them know you'll be delayed returning. Good luck.
Lori-
__________________
Lori (& Dave, my spirit guide) - RV/MH Hall of Fame Lifetime Member | My iRV2 Photo Albums
2016 Phoenix Cruiser 2350S, 2018 Phaeton 40IH,2006 Bounder 36Z, 2004 Cougar 285EFS, 2000 Aerolite 25FBR
There is great need for a sarcasm font. 
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11-27-2017, 02:59 PM
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#6
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Senior Member
Join Date: Jun 2011
Location: Citrus Springs, Fl.
Posts: 798
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So, what exactly is the problem.
__________________
2017 Thor Freedom Elite 29fe
2015 Jeep Wrangler Toad
Making a smooth transition to senility for over 70 years
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11-27-2017, 03:06 PM
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#7
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Senior Member
Damon Owners Club Freightliner Owners Club
Join Date: Mar 2006
Location: North East Texas
Posts: 4,946
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Quote:
Originally Posted by nosticks
So, what exactly is the problem.
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ditto
__________________
USN Retired, Life time member of the DAV.
Enjoying the 2008 Damon Tuscany 4056, #3998 no your eyes are fine, there are really 6 slides
2022 F150 King Ranch or 2012 Edge toads
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11-27-2017, 03:45 PM
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#8
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Senior Member
Monaco Owners Club Workhorse Chassis Owner
Join Date: Aug 2002
Location: Clovis, CA, USA
Posts: 13,140
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Quote:
Originally Posted by nosticks
So, what exactly is the problem.
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I'd be tempted to fix it myself temporarily. What is wrong with it?
__________________
2004 Monaco La Palma 36DBD, W22, 8.1, 7.1 MPG
2000 LEXUS RX300 FWD 22MPG 4020 LBS
Criticism is easier than Craftsmanship
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11-27-2017, 08:37 PM
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#9
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Senior Member
Join Date: Mar 2017
Location: Zebulon, NC
Posts: 5,211
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Quote:
Originally Posted by nosticks
So, what exactly is the problem.
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X4!!
__________________
Kelly and Jerry Powell with Halo (Lethal White Aussie), Nash the Rat Terrorist, and now Reid, the "Brindle we have no idea puppy"
2020 Grand Design Solitude 390RK-R
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11-27-2017, 09:28 PM
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#10
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,520
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Quote:
Originally Posted by nosticks
So, what exactly is the problem.
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Waiting........... 
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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11-28-2017, 06:18 AM
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#11
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Senior Member
Join Date: Jun 2011
Location: Citrus Springs, Fl.
Posts: 798
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I think we'll wait forever on this one.
My guess is it's chassis related in which case any Ford dealer can service it under warranty and would surely have the parts. We'll see, maybe.
__________________
2017 Thor Freedom Elite 29fe
2015 Jeep Wrangler Toad
Making a smooth transition to senility for over 70 years
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11-28-2017, 06:21 AM
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#12
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Senior Member
Monaco Owners Club
Join Date: Sep 2014
Posts: 4,569
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Quote:
Originally Posted by IronBrigade
...I explained that I have to hit the road tomorrow to get back to work....
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These are going to break at some point. You always have to have a backup plan. 
__________________
1996 Tioga Class C
2007 Monaco Diplomat 40 PDQ
TOAD 2012 Cadillac SRX 4
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11-28-2017, 06:21 AM
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#13
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Senior Member
Join Date: Sep 2012
Posts: 8,055
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I wonder if he took it to CW. Either way I'm not surprised at 3 weeks.
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11-28-2017, 06:33 AM
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#14
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Senior Member
Join Date: Jun 2017
Posts: 2,807
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Quote:
Originally Posted by nosticks
So, what exactly is the problem.
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Quote:
Originally Posted by ThePowells
X4!!
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Quote:
Originally Posted by TonyDi
Waiting........... |
One post wonder.
Regardless of the problem, Thor has no liability to get you back home in a timely manner. Taxis and airplanes run every day.
Would be nice to know what problem is preventing him from driving the coach and not be a Ford problem
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