Factories often do NOT want to talk with their customers (hey, they've already got our money). This summer, I had some furniture modifications done while I was in Elkhart, IN at
Pro Custom Inc - RV Service, Renovation, Repairs, and Paint and, am VERY happy with the work they did. ProCustomInc handles ALL aspects of RV repair, modification and customization. I would go there should I need work in the future (I'm from NY & SD; they're worth the trip).