Is the bunk all the way down? Is it level or on an angle?
The controller on my ACE and Miramar were/are in the overhead cabinet above the drivers seat. The controller may be giving you a fault code.
One motor is "stuck", does that mean it attempts to raise or does nothing (no sound).
If the bunk gets out of level the controller will shut down one or both of the motors.
Have the locking pins been removed?
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1998 Min Winnie, 2000 Winbago Journey, 2015 ACE 29.3
2016 Thor Miramar 34.2
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