Originally Posted by AngusT
The outcome is the bed was caught above the stop bracket on the rail on the wall. They ran it up and down and it seems to be flush. We will keep our fingers crossed.
Have you examined the condition of the rails and gears underneath the decorative vinyl coverings?
When mine completely locked up, (and pieces of the drive gear on the right side fell out), Upon taking it in for service the dealership's service technician was able to successfully reset the controller. The service writer was very proud about their cheap fix when they called me back to pick it up and demonstrated that everything worked great!
I had them remove the decorative panels while we were standing inside my coach. The entire rails were completely chewed up and the gear on the right was indeed cracked and missing parts.
I did take it home that evening and used it for a few camping trips.
AFTER waiting six weeks for authorizations/approvals from Thor, and the proper parts to be sent across the country twice, they ended up replacing all the lift hardware on both sides, and the lift cable on the right side. I retuned on a scheduled date convenient for me, (once everything was confirmed), dropped it off in the morning and picked it up that afternoon.
It's worked great since then. It's been used dozens of times in the past year and a half since the warranty repair was completed. I make sure to ONLY completely drop it or lift it and I hold the switch for a few seconds once it gets there. And I always remember to insert the safety pins.