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Old 02-21-2016, 09:47 PM   #1
Join Date: Sep 2012
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Talking Terrible DVD picture--who fixes?

We have 2013/2014 thor chalet citation w/slide out. The tv picture is barely ok on Direct TV, but dvd picture is awful. Who or what fixes this unit? Anyone with similar problem that had good ending?

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Old 02-22-2016, 03:17 PM   #2
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Here are a couple of things to try first.

Make sure that all your connections are tight.

If you can take a DVD player from home and put it in the RV and hook it to the TV. That should tell you whether it is a connection or the player itself.

Has this always been the case or did it just start doing it?

Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
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Old 02-22-2016, 08:26 PM   #3
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And it would be helpful if you can define "awful." Is the picture "snowy," perhaps? Or is the image stretched or distorted in some way? The more information, the more chance one of us can help. Posting pictures of the screen might be a good idea, if you can.
Alan, Margaret, and Lucy (the Maltipoo who runs the show)
2014 Thor Palazzo 33.2
2015 Mini Cooper 4-Door Hardtop Toad
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Old 03-21-2016, 05:08 PM   #4
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My DVD pic looked like a scrambled pay channel until I selected 'video' on the DVD remote.
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Old 03-23-2016, 05:08 PM   #5
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If your television connections are going through an analog switch box, that could be the source of your "awful" picture.

Way back in the stone age, (the early 80's - I was a wee lad), when folks had many analog devices, (ON TV, VCR, Pong Console, Commodore Computer), connected to their television's one antenna input, (two screws using a balun adapter), there were switch boxes.

Now, in the 21st century digital age there are still AV switch boxes in your RV!

Back in early 80's If you had a bad picture with your paid subscription "ON TV" box, the visiting technician would first disassemble the switch box, (if you had one), and spray the internal electrical switch contacts with an aerosol can of electrical contact cleaner and lubricant.

Voila! The picture would be fantastic!

..... At least for a few weeks until the spray lubricant dried out and you had to call the technician back!

My 2014 Hurricane 34E came with an analog switch box. My DVD picture was "awful" and snowy. I remembered the past, and so I "exercised" the push buttons. Sure enough, the picture came in clear because I very likely wore off the layer of oxidation that had built up on the internal switch contacts.

If it ever gets really bad I might be inclined to remove the box, disassemble it and spray the internal switch contacts with aerosol contact cleaner and lube just like they did in the 80's! Or, just replace it with a cheap Monoprice model off of Amazon.
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Old 03-24-2016, 08:16 AM   #6
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If you are using a switch box, aka BOMB (box of many buttons) make sure you have 12v supplied to the box as the RF modulator for the DVD input/output needs that to process the video.

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