|
06-15-2014, 08:17 AM
|
#1
|
Member
Join Date: Sep 2013
Location: Open Road.
Posts: 99
|
Thor warranty work to be done.
Hey all. We are going to be at the Thor Service Center in Elkhart starting the 23rd of June. I was wondering if anyone has had any experience at the service center and what we can expect?
Thanks
__________________
Retired USAF
Tuscany 45LT
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
06-15-2014, 09:30 AM
|
#2
|
Senior Member
Thor Owners Club
Join Date: Aug 2010
Location: Delaware
Posts: 614
|
Expect that they will do a great job, because they will! Seriously, these guys are as good as Thor's factory quality control is, well ... less-than-perfect, shall we say. Your job is to have a very complete list of problems and concerns ready for them when you check in. If you have added a few more items since you set up the appointment, they will probably be able to take care of those too, unless it's something really major, because they use your original list to schedule shop time and order parts. They will also check for some common issues that you may not even be aware of, and fix those too.
I've never stayed in the coach during my factory visits, but others can address how that works. There are plug-ins in the service center parking lot, and as I understand in, you can stay in your coach outside of working hours, but be ready to get up early, because they start by 7:30 or so. (We've either left our coach there and picked it up the next week, or stayed in a motel.)
Good luck, and enjoy Elkhart!
__________________
Crabby Mike
2024 Renegade Veracruz 30VRM
towing 2019 Jeep Wrangler Unlimited Sahara
|
|
|
06-15-2014, 04:49 PM
|
#3
|
Senior Member
Join Date: Jan 2014
Location: Clover, SC
Posts: 261
|
Recent Elkhart Visit
We were at the factory service center last week. Yes, they start early. First day you go in to check in and then they send out a tech. Check in at 7, Tech is usually at your coach by 7:10. Dump and have full fresh water when you show up. There is fresh water and a dump beside the building. Your tech will bring the coach out about 3 and hook it up for you. If you don't need paint of some other reason to be out overnight you can work the stay in the coach. If they need to keep it overnight they will arrange for a hotel. You need to tow or rent a car. Waiting room can be brutal and small. There is a lot to see in the area. Amish area is quite interesting. RV hall of fame is a good stop. You will probably find Mayberrys for breakfast. We stayed all week, leaving after noon on Friday. It was very tiring to get up early and find something to do with your time. Also meet all kinds of folks, some with similar problems as you. Techs are very good and try to accommodate your needs.
__________________
Bob & Rita
2014 Thor Palazzo 33.2
2010 Chevy Colorado toad
|
|
|
06-15-2014, 06:05 PM
|
#4
|
Registered User
Damon Owners Club Workhorse Chassis Owner
Join Date: May 2008
Location: N. Palm Springs CA (in winter)
Posts: 2,420
|
While on a treck and going thru Indiana from California I showed up @ Thor for repairs without advance notice. They were polite and referred me to Total RV (Damon/Thor Dealer) about 5 miles away for windshield repair.
BIG MISTAKE! Their estimated 3 days took a week, they used too much sealant glue and windshield shifted down out of position over a thousand miles away and the replacement windshield wipers blew off because they could not lock on the J hook.
After I returned to my home base, Thor made arrangement for resetting the windshield properly and picked up the cost.
|
|
|
06-16-2014, 11:02 PM
|
#5
|
Senior Member
Entegra Owners Club
Join Date: Aug 2013
Location: The Bluegrass State
Posts: 508
|
Quote:
Originally Posted by Doggy Daddy
While on a treck and going thru Indiana from California I showed up @ Thor for repairs without advance notice. They were polite and referred me to Total RV (Damon/Thor Dealer) about 5 miles away for windshield repair.
BIG MISTAKE! Their estimated 3 days took a week, they used too much sealant glue and windshield shifted down out of position over a thousand miles away and the replacement windshield wipers blew off because they could not lock on the J hook.
After I returned to my home base, Thor made arrangement for resetting the windshield properly and picked up the cost.
|
What does this have to do with OP's question? You continuously bash Total Value RV even on unrelated threads.
__________________
2017 Dynamax Isata 5
2013 JKU toad
|
|
|
06-17-2014, 08:04 AM
|
#6
|
Senior Member
Join Date: Sep 2012
Posts: 1,562
|
__________________
Ferdinand,
2014 Thor Palazzo 33.3 (Melody), Folkstone
2017 Jeep Rubicon, Ready Brute Elite & Currie Ent Baseplate
|
|
|
06-19-2014, 07:30 PM
|
#7
|
Senior Member
Entegra Owners Club
Join Date: Apr 2013
Location: Las Colinas, Texas
Posts: 2,040
|
Your experience will be a positive one. They will fix your issues. We were very happy with our trip there.
__________________
Mark & Debra Wood, Las Colinas, TX.
2013 Entegra Aspire 42RBQ
2023 Jeep Wrangler Sahara 4XE
2013 Thor Challenger 37DT - Sold
|
|
|
06-29-2014, 07:47 AM
|
#8
|
Junior Member
Join Date: Dec 2012
Posts: 29
|
Warranty Work
How was your experience at the Service Center? Did they take care of all your items to your satisfaction?
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|