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Old 09-25-2022, 07:55 PM   #1
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Washer Leak

I am thoroughly disgusted with my 2023 Thor Challenger 35MQ. We've had nothing but problems since we bought it in July. The latest issue is a leak from the washer that was installed. As part of our purchase deal, Camping World provided a stackable washer/dryer and installed it. We left this morning on a trip to Albuquerque for the annual Balloon Fiesta. At our first stop, we hooked up and turned on the water outside the coach, and suddenly there was water gushing out from the washer/dryer compartment. I called the Good Sam Customer Service and reached an answering service. No one has called me back. I got in touch with the Thor customer service people and they were kind enough to try and help me troubleshoot, but since the dealership installed the unit, Thor could only provide me with a diagram of the water piping. There is apparently no way to reach the water shutoff valve for the washer without removing the slide or the washer/dryer unit. This is only one of the many problems that we've had. My advice - stay away from Thor Motor Coaches and Camping World until they decide to do some kind of quality control.
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Old 09-26-2022, 01:06 AM   #2
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Since your MH is under warranty, as are all your appliances, call a local Camping World that is nearby or where you'll be next, and explain your leak problem to a service writer. That you are traveling and need the leak repaired today.
This is a regrettable situation. Take a deep breath and try to look for the bright side and remember; persistence pays off when performed firmly and politely.

It's a slim chance, but some mobile RV repair technicians will work with factory warranty claims If not, you have the option of self-paying a mobile RV tech then filing a detailed claim with Camping World later.

For now, inspect those plumbing diagrams to see if you can find somewhere you can shut off water flow to that section to mitigate water damage.
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Old 09-26-2022, 03:12 AM   #3
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I think your W/D is in the large slide? If you look under the slide when extended there should be a "slot" visible in the slide bottom. It will have a rubber "gasket" or flap on each side of the slot. This slot is where the electrical, drain, water lines "travel" as the slide goes in and out. Actually the connections are fixed and the slide moves around them. On my Miramar the water lines are vinyl hoses that you can connect/disconnect by hand, no tools needed. You may be able to reach the water lines through this slot, ( not easy to do) disconnect the leaker and plug the supply end hose with a threaded nipple and a cap, probably 1/2". This may shut off water to the entire slide.


This area may be accessible from inside the coach via an access panel.


The permanent fix will most likely require removal of the W/D. Pretty big project, especially for one person. On mine you have to remove the cabinet doors to allow W/D removal. Lifting the dryer is tough for one person who is 73. You may be able to reach and repair the leak without removing the washer.
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Old 09-27-2022, 06:42 PM   #4
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Washer Leak

Thanks for the replies. We found a local RV Repair shop - Ricky's RV Repair in Seveireville, TN - that was able to take care of us right away. They troubleshot and found the problem in about an hour and then another hour to complete the fix. They were awesome! It turns out that the hoses for the washer must be installed a certain way or they will leak. Of course mine were installed by the Camping World tech in the wrong way. Once Ricky's folks corrected the hose installations and leak checked everything, we were on our way again. They found access to the water connections for the washer through the dryer vent on the outside of the coach. It boggles my mind that the tech that originally installed the washer/dryer did not do a leak check. If he had he would have discovered the problem long before I did.


When I had the problem on Sunday evening, the first call I made was to the Good Sam Roadside Assistance. Their answering service took the call. No one has called me back yet (It's now Tuesday). So much for Roadside Assistance...
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Old 09-28-2022, 04:45 PM   #5
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Thanks for posting the fix, glad you solved that one.
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Old 10-04-2022, 10:49 PM   #6
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Welcome to the world of Thor!
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Old 10-05-2022, 02:56 AM   #7
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I think in this case it was the realm of Camping World.
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