Community Forums

DriVer · 10-04-2006, 04:07 AM

What was initially a proactive measure on the part of Workhorse to make absolutely certain that "you" would have a replacement clip in hand "to give the dealer" is to a great degree showing mixed results.

I heard from my resources that giving the clip to owners is simply inviting them to change the clip and they are damaging the damper and creating fuel leaks on their own and compromising the fuel system. The way the campaign was envisioned and fielded isn't working out.

Subsequent and follow on campaign letters are being forwarded to owners without the clip included in the package. All of the service centers are getting a quantity of rail clips and they should have them in stock. Since the service center will have to replace the clip regardless if you installed the clip correctly it is therefore reasonable that; owners be disengaged from the service process therefore reducing the probability of damage to the fuel system. This also reduces the exposure to the liability that you as the owner are taking on. Last time I looked engines and motorhomes are hi-value items. Consider if you will that your insurance company may want to investigate why the vehicle was compromised especially since there is a fuel system campaign in place.

It is also entirely possible that you may have to explain or justify why you as the owner have modified the fuel system in the event of any litigation due to a potential hazard that developed by installing the clip on your own.

Going forward as you are standing there pulling on your suspenders with a big grin on your face for having changed the clip successfully, you will be receiving campaign letters until the end of time until you have the campaign signed off by an authorized service center.

Do yourself a favor and just get your motorhome to a service center and have the clip replaced. The service center is getting paid to accomplish the recall and there is no cost associated with the service process that you the owner have to bear aside from getting your motorhome to the center. Call the center, schedule an appointment and git' er done!

We are seeing commentary from owners that are adamant about having to go to the center because of lost productivity at work, lost wages or time allocated for service and fuel expense.

These folks must surely be isolated from having any problems with their coaches because I know that it took me about a year to get all the "coach" bugs out of my coach and my service center was 175 miles away. I'm not advocating that it a good thing to invite collateral expenses with changing the clip but it is in your own best interest to have the clip changed at a service center at your earliest convenience. See if you can incorporate the service with some other type activity thereby accomplishing more than one task with a single effort.

DriVer · 10-04-2006, 04:07 AM

What was initially a proactive measure on the part of Workhorse to make absolutely certain that "you" would have a replacement clip in hand "to give the dealer" is to a great degree showing mixed results.

I heard from my resources that giving the clip to owners is simply inviting them to change the clip and they are damaging the damper and creating fuel leaks on their own and compromising the fuel system. The way the campaign was envisioned and fielded isn't working out.

Subsequent and follow on campaign letters are being forwarded to owners without the clip included in the package. All of the service centers are getting a quantity of rail clips and they should have them in stock. Since the service center will have to replace the clip regardless if you installed the clip correctly it is therefore reasonable that; owners be disengaged from the service process therefore reducing the probability of damage to the fuel system. This also reduces the exposure to the liability that you as the owner are taking on. Last time I looked engines and motorhomes are hi-value items. Consider if you will that your insurance company may want to investigate why the vehicle was compromised especially since there is a fuel system campaign in place.

It is also entirely possible that you may have to explain or justify why you as the owner have modified the fuel system in the event of any litigation due to a potential hazard that developed by installing the clip on your own.

Going forward as you are standing there pulling on your suspenders with a big grin on your face for having changed the clip successfully, you will be receiving campaign letters until the end of time until you have the campaign signed off by an authorized service center.

Do yourself a favor and just get your motorhome to a service center and have the clip replaced. The service center is getting paid to accomplish the recall and there is no cost associated with the service process that you the owner have to bear aside from getting your motorhome to the center. Call the center, schedule an appointment and git' er done!

We are seeing commentary from owners that are adamant about having to go to the center because of lost productivity at work, lost wages or time allocated for service and fuel expense.

These folks must surely be isolated from having any problems with their coaches because I know that it took me about a year to get all the "coach" bugs out of my coach and my service center was 175 miles away. I'm not advocating that it a good thing to invite collateral expenses with changing the clip but it is in your own best interest to have the clip changed at a service center at your earliest convenience. See if you can incorporate the service with some other type activity thereby accomplishing more than one task with a single effort.

Ultra RV Products · 10-04-2006, 06:32 AM

I agree with DriVer,don't do it yourself.We are doing 20-25 this week,it does'nt take vary long but I could see where a fuel leak could occur.

Tom N · 10-04-2006, 07:55 AM

Driver & Mike;

Thanks for staying on top of this guys.

I'll make an appt. on my way south to have this recall done. I've emailed an authorized Workhorse service center, Bleecker GMC in Red Springs, NC, for an appt. Red Springs is only a couple miles off my planned route.

YosemiteBobR · 10-04-2006, 09:58 AM

I took my coach in for some work this morning. Just called them and asked them to check on the recall. Said they suspected I would not be part of it, but that they would check anyway.

FrontRangeRVer · 10-04-2006, 10:10 AM

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by YosemiteBobR:
I took my coach in for some work this morning. Just called them and asked them to check on the recall. Said they suspected I would not be part of it, but that they would check anyway.

</div></BLOCKQUOTE>

You can check your chassis for yourself if you are registered on the Workhorse website....

YosemiteBobR · 10-04-2006, 12:40 PM

Yes, I actually knew that, but I am one that has had so much trouble with their site. I can get on, and I am registered with Workhorse as I finally called them back about a year or two ago. But do this day I still cannot get into that area of the website???

jhawthorne · 10-04-2006, 12:45 PM

This message is for DriVer:

Let me get this straight, are you condoning owners to modify their fuel filters but on the other hand telling them not to install their own fuel rail retainer clips? This seems to me to be a double standard. If the owner could be held liable for damage caused by improper installation of the clip, then why shouldn't he be held liable for damage resulting from faulty modifications of the fuel filter? Hopefully, owners will go to WH for their retainer clip replacement and will wait for the aftermarket to produce reasonably priced fuel filters.

Just my 2 cents worth, sorry.

Jack Hawthorne
Endicott, NY
2001 Airstream Land Yacht P32
1999 Saturn SL Toad
Blue Ox Aventia II
Blue Ox Apollo

DriVer · 10-04-2006, 05:05 PM

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by jhawthorne:
Let me get this straight, are you condoning owners to modify their fuel filters but on the other hand telling them not to install their own fuel rail retainer clips? </div></BLOCKQUOTE>Jack, Thank you for responding with your concern in this matter. The fact is that on review of my participation in the fuel filter thread, I answered 2 questions, 1 which was about a suitable fuel filter, NAPA, and the second was a direct response about fuel pressure. I see no overt approval on my part when I participated in that thread nor did I condone the practice.

The clip is under an NHTSA Safety recall and the fuel filter isn't. I see no double standard. I am advocating that folks bring their motorhomes to have them serviced by an authorized center. I am also in agreement that an owner or a reponsible party be allowed to change a cloged fuel filter.

The owners that participate here have routinely changed filters including oil, air and fuel.

I know Dale and if he develops a better mousetrap and chooses to use it on his coach, that's his business. I think that if someone can develop a replacement component that will reduce the cost of ownership that's a good thing.

If the fuel filters are subject to an NHTSA campaign I will revise my position at that time.

FrontRangeRVer · 10-06-2006, 06:44 AM

Like DriVer suggested, I made a list of warrantee items for Winnebago and drove my unit in to my Winnie/Workhorse dealer yesterday, so I am having the clip replaced at that time.

I never recieved an official notification by Workhorse about the recall either.

Maybe it's "in the mail"....

depchief · 10-06-2006, 05:44 PM

The Workhorse web site lists my unit for the recall. I have not received any information to date from them but will not get concerned as I am sure the mail will catch up with me. When the letter comes I will address makeing an appointment at a dealer. It will not be for just the clip as I have a long distance to travel to the closest dealer. Most likely will include in a planned trip to Florida along with a front end alignment, and any other thing that might come up. Checking the area involved there is nothing visable that will cause my concern to address it promptly. When a dealer installs the new clip, they will clear with Workhorse.

depchief · 10-07-2006, 09:33 AM

Received the recall letter today, 10/7/2006, in mail. Letter included the retainer clip.

Tom N · 10-07-2006, 12:19 PM

depchief;

I'm having mine done at Bleecker GMC Buick in Red Springs, NC. the end of October.

rickandcheryl · 10-07-2006, 02:36 PM

Workhorse needs to come up with a way for the "do it your self" person to clear this recall! Afterall, they are the ones who sent the clip to owners. I would be willing to sign a Workhorse provided form stating the recall was done with the provided clip and accept responsibility for my work. How about it DriVer??? Rick