Community Forums

Rocket Heart · 09-19-2010, 07:24 PM

Got my letter today

bmanSC · 09-19-2010, 07:29 PM

question #1 why would i want to pay all this new stuff (upgrades) when all my rotors are heat cracked and the pads worn when it was caused by the sticking calipers.when it went in for the intrim fix they replaced 1 caliper big woop lost brakes 3 times before that. when i asked what did workhorse auth. they said"we can't show you that paper" why not ? you can look it up on line. then i left. the chassis doesn't have 42ooo on it yet do they do that so the cust can pay for most of what was damaged by sticking calipers? hopefully someone will have an answer still haven't found it on line under my workhouse. im nt trying to get any body mad just asking a question. thanks kurt

Rocket Heart · 09-20-2010, 05:36 PM

Quote:

Originally Posted by Rocket Heart

Got my letter today

Made the appointment with my local WH dealer - no problems!!

Purplefans & Harvey · 09-20-2010, 05:55 PM

So do you think we have to use an authorized WH service center (which the closest to me is one hour), or a reliable truck repair facility where we've had work done before. I haven't gotten my letter yet, but would love to be able to go just two towns away and get it resolved!

CharlesOK · 09-20-2010, 06:26 PM

Mine arrived today. I will wait a bit to see if everything works out. I have never had a problem in 25K trouble-free miles. I sort of hate to have anyone tear her down when nothing is wrong. Of course I have a legal responsibility to get the work done and close the open recall.

Swan1959 · 09-20-2010, 08:07 PM

Received mine today.
I'm afraid to find out what they will see when they take it apart and see what they want me to pay out of pocket.
This thing went on for so long I'm sure it did some damage.
Looking forward to everyone else's experience.

I will post the outcome.

DriVer · 09-20-2010, 09:45 PM

Quote:

Originally Posted by Swan1959

Received mine today.
I'm afraid to find out what they will see when they take it apart and see what they want me to pay out of pocket.

Swan1959, Welcome to iRV2.com.

They should not want you to pay for anything out of pocket. What you see is what you get. If your service center makes recommendations to improve your brakes, I might consider taking them up on their offer depending on what your expectations are. Either there is trust or not however the decision is all up to you.

There are select service centers that will be able to offer you a pay-1-price upgrade if absolutely everything needs to be refurbished for at least $1,000.00 off of the retail price.

Swan1959 · 09-21-2010, 07:39 AM

DriVer,
as always, Your advice has always been correct. I will definetly approach it with a positive attitude.

Thank you

RovinOn · 09-21-2010, 08:45 AM

Got my official Workhorse response yesterday, Had my very first brake failure on Sunday, my very first very poor response from a Workhorse repair facility on Monday morning. Had to cancel my vacation due to them yesterday.
My coach was scheduled for the recall October 4th by my local repair facility. The vacation was in the middle........ go figure!

DriVer · 09-21-2010, 09:27 AM

Quote:

Originally Posted by RovinOn

Had to cancel my vacation due to them yesterday.

Were they over whelmed ??

Quote:

My coach was scheduled for the recall October 4th by my local repair facility. The vacation was in the middle........ go figure!

Are you talking about the same place?

Sorry for your trouble!

Stubborn · 09-21-2010, 09:53 AM

Got my recall letter on the 18th. Called to make appointment at the dealer I normally use (Stinnets Rv)and they stated they will not do brake recalls even though they are Workhorse aproved. Called next Dealer in Elizabethtown ,Ky and will be 14 th in line but will take most of October because workhorse will only ship them 4 at a time. They said after this brake recall they are quiting Workhorse. Stated they are to much trouble to deal with.

DriVer · 09-21-2010, 01:12 PM

Quote:

Originally Posted by Stubborn

.... and will be 14 th in line but will take most of October because workhorse will only ship them 4 at a time. They said after this brake recall they are quiting Workhorse. Stated they are to much trouble to deal with.

I just spoke with my dealer here in Myrtle Beach and Workhorse is shipping him calipers a palette at a time. That's 20 coaches per palette I believe. He went through 1 almost, has 1 in stock and is ordering another. Never heard him complain about the business relationship with Workhorse. Call Redlands or Brazels and see if they have as much trouble as your dealer. I'm sure there's more to it than meets the eye. Good dealers reach the top of their reimbursement schedule quickly while others languish and moan.

You might want to shop around if you can and consider an alternate source for the recall.

Stubborn · 09-21-2010, 02:26 PM

I live in the Louisville, ky. area so what happens at dealers out west doesn't really help me. I was mainly just passing on what happened to me as others have done. My coach is a 2003 and I have to go to a Workhorse dealer to get it done and thats really all I care about. Once its done I'm not really concerned wether or not the dealer is Workhorse authorized, but I have been very satisfied with my coach and chassis and have had no problems to speak of.

RovinOn · 09-21-2010, 02:33 PM

DriVer,,,

Quote:

Were they over whelmed

They just came back from the Hershey RV Show,,, I guess they were to busy and more concerned getting all the SOLD stuff they promised out the door.
They weren't interested in helping someone in need back on the road!
I wasn't asking them to do the entire recall, just repair my one wheel so I could be on my way.
The service manager actually told me I could limp my coach to my vacation destination!
Very unprofessional and poor customer relations.