The problem with the front levelers on our new toy was ground clearance. Our driveway is on an incline with a curb at the street. The actual ground clearance was less than one inch when entering our driveway.
I mentioned the clearance issue to the dealer during the initial PDI. They said that it was normal for gas chassis to have low ground clearance levelers.
Then I read a posting about someone else with a 4-5 inch front leveler cleance that bottoming out on an access road.
So I called Tiffin Factory Service and was advised to take the unit to a Service Center. Once I had the unit at a service center they should call Tiffin Factory Service for instructions to determine if levelers were properly installed.
I called the Dealer to schedule an appointment and gave a brief explanation of the service issue and that they may have to make some minor modifications. The Dealer stated that they didn't do any frame work that would require welding or fabrication. But, they agreed to check the mounts out.
This caused me to seek an alternative solution. So I called the local Camping World. I was told they normally wouldn't do work on equipment that they didn't sell and/or install. However, since I did purchase a complete Roadmaster dingy tow package they would take a look. Another key element was they have never had a problem getting paid by Tiffin for services rendered.
Following is the results of their findings today.
Remove front leveling jacks; alter body brackets to allow for proper installation of jacks.
Original ground clearance on level ground was 5". Properly installed jacks provided a 7 1/2" ground clearance when fully retracted.
Install new body brackets.
Check levelers and auto leveling feature. Checked out okay.
Corrections were made at Camping World in Bridgeport, New Jersey with the cooperation of B. D. Stacy from Tiffin Factory Service.
Summary the body brackets original positions prevented the jacks from being installed in the correct location on the frame mounts. Once the old body brackets were removed there was ample space for proper jack installation. New body brackets were made and welded in place.
Kudos to the folks at Bridgeport Camping World and Tiffin Factory Service for a job well done.
PS: Billable time was 3 hours at $99.00/hr. (covered under warranty)
I would think it would be less in the future since they know what to look for and how to repair.
Hopefully this information is relayed back to manufacturing so they can correct the positioning of the body brackets.