When we were at Brazel's after the Tiffin Rally they discovered that the Tie rod boot end was broken. They got the part number & was told that it would take several days just to get it so we opted to try to get it done when we got home to New Mexico.
I called Rich Ford who does coach work & left a message....no returned call. I called again, no return call. This went on for a week. Then I chatted online with one of their reps who assured me they would call me back within 24 hours. That was 3 weeks ago.
In the meantime I called Ford Tech Support & Statkus Engines in Albuquerque who has always done Ford warranty work. The Tech at Ford said she would authorize the work to be done there so we brought it in today & now I get a call from another Tech Support at Ford that says SORRY you have to go to a Ford Dealer. This is the same Ford dealer that doesn't return calls & who everyone that has gone there complains about. The next closest dealer is 80 miles away & that means bringing it up there & leaving it for who knows how long. They have to look at it, determine what needs to be done (this has already been done) & then order the parts, etc, etc, etc!
I am so frustrated because Ford now makes customers go through hoops to get warranty work done. I told the supervisor what about the people who live in these coaches. His response was "these are RV's meaning recreational vehicles, they are not meant to be lived in". Can you believe that?
I said if you keep treating people like this perhaps people will opt not to buy an RV on a Ford Chassis & his response was "that isn't going to happen". I think Ford is getting too big for their britches. Almost makes me want to go buy a coach on another chassis.....
The supervisor at Ford said if there is a dealer within 40 miles you have to go there or they will not pay for the warranty work. It doesn't matter if that coach ends up sitting on their lot for weeks while they do what they want but Ford doesn't care....afterall, it's an RV & you can't live in it :banghead
Has anyone else had this problem?