Third Party Ford Warranty Work
Here is something I just learned that many of you may know, but I found very helpful, regarding having work performed at a generic truck center and Ford reimbursing for the work (if it is warranty covered work).
I do not have a Ford Truck Center near me, but there are a few Diesel Truck Service Centers nearby. I have a transmission problem and I called Ford Customer Assistance and they were very helpful and gave me the following instructions: So according to Ford -
Just get the work done at a truck center/mechanic shop (preferably ASE certified, but not required), get a detailed invoice and proof I paid them, take that to a regular Ford car dealership and give the invoice and payment proof to the Service Manager or the Administrative Office and they will process a warranty claim for me. (Provided the work performed is something covered under warranty). You do not need Ford's pre-approval, but you don't know if warranty will cover it until the claim is processed. If the truck center that performs the work will call Ford and get them to pre-approve the work, Ford will pay the truck center/shop directly; but very few shops will agree to do that as they have to wait for payment from Ford.
I should have known this since I have had warranty work done on the RV part of the motorhome at third party shops and gotten reimbursed from the RV manufacturer; but I have always had it pre-approved with the manufacturer.
I'm just posting this as it may be useful information for someone else. I was dreading having to drive a good distance to a Ford Service Center, but now I just have to drive three miles to generic truck shop.
Wade & Debby Griffin
2018 Tiffin Allegro Open Road 32SA, 24K/30K Ford F53
2012 Jeep Liberty