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Old 11-20-2020, 04:44 PM   #1
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Location: Nacogdoches, TX
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Third Party Ford Warranty Work

Here is something I just learned that many of you may know, but I found very helpful, regarding having work performed at a generic truck center and Ford reimbursing for the work (if it is warranty covered work).
I do not have a Ford Truck Center near me, but there are a few Diesel Truck Service Centers nearby. I have a transmission problem and I called Ford Customer Assistance and they were very helpful and gave me the following instructions: So according to Ford -

Just get the work done at a truck center/mechanic shop (preferably ASE certified, but not required), get a detailed invoice and proof I paid them, take that to a regular Ford car dealership and give the invoice and payment proof to the Service Manager or the Administrative Office and they will process a warranty claim for me. (Provided the work performed is something covered under warranty). You do not need Ford's pre-approval, but you don't know if warranty will cover it until the claim is processed. If the truck center that performs the work will call Ford and get them to pre-approve the work, Ford will pay the truck center/shop directly; but very few shops will agree to do that as they have to wait for payment from Ford.

I should have known this since I have had warranty work done on the RV part of the motorhome at third party shops and gotten reimbursed from the RV manufacturer; but I have always had it pre-approved with the manufacturer.
I'm just posting this as it may be useful information for someone else. I was dreading having to drive a good distance to a Ford Service Center, but now I just have to drive three miles to generic truck shop.
Wade & Debby Griffin
2018 Tiffin Allegro Open Road 32SA, 24K/30K Ford F53
2012 Jeep Liberty
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Old 11-28-2020, 08:38 AM   #2
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Ford Super Duty Owner
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Location: Lowell, Arkansas
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This is one of those situations where you have to ask first. Asking for permission following a repair by anybody under almost any situation is one sure way to be denied. They LOVE to include that in the paper work. It's one sure way to hand out a very, very speedy denial.

Our RV was a 1999 and this fishing trip to Canada was in 2000 so we had very few miles on the chassis.

Going around Kansas City I hit a pot hole. About 200 miles later the rear left inner tire shredded. We found a tire shop but my paper work said I had to call to get permission before they would replace the tire.
TeJay Auto Instructor/4-yrs USAF/ Liz: RN/ WBGO 2014 Vista 30T/ F-53/CHF/5-Star/Koni * Bella & Izzy * Golden /Cocker mix/ Louie The Cat* All Retired
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Old 12-05-2020, 02:30 PM   #3
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Outside repairs

I would caution anyone getting work done and trying to get paid back by Ford for outside work! I had many claims submitted to me over the years and Fords policy was if the dealer was open no assistance. Now I know a F53 service limits the amount of dealers but I would call Ford Customer Assistance before any work done. Get the name of who you are talking to .
2016 Tiffin 34PA, 2010 Mustang convertible toad, Blue OX rear track bar, Cheap handling fix, retired Ford tech/service manager, No Worry, No Hurry. "Livin The Dream"
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ford, warranty

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