Trailing Arms Cracked on Roadmaster

[edsalzer]

This post combines posts numbers 121, 122 and 126. Thanks for the additional data; we have a great profile of qualified repair locations.

Once again for you who have not accomplished your inspection/repair please get it done as soon as possible.

Ed

Scott Zimmer
Source Engineering
541-935-0308 or
541-915-1149
E-Mail info4rvadvisors@yahoo.com

Redlands Truck and RV
888-249-0124
Contact: Keith Shomaker, KC Cummins, Rolando Flores
510 Amigos Drive
Redlands CA, 92373
www.redlandstruckservice.com

All 4 One Service
269-641-8029
Contact: Jeff Marner
19475 US Hwy 12
Edwardsburg, MI 49112

Kaiser Break & Alignment
541-344-5887 or 800-877-5890
Contact: Jeff, Service Manager
265 Taylor St
Eugene, OR 97402-4155

Colton Truck Terminal Garage
909-825-4080 or 951-966-5757 or 909-825-0322
Contact: Rich Doltar, Ed Doltar,
Steve Hammerschmidt
863 E Valley Blvd
Colton, CA 92324-3125

Glen's Tire and Truck Service
Phone 321-723-0751 or 321-729-6930
Contact: Sean
2726 South Harbor City Blvd. (US-1)
Melbourne, Fl 32901

Creative Coach
888-234-3439 or 863-984-1876
Contact: Lester Burgess
8250 State Rd. 33 North
Lakeland, FL 33809

Gabbert & Sons Motor Service
985-876-7873 or 985-876-7875
Contact: Larry
221 Venture Blvd.
Houma, LA 70360
lggrabert@bellsouth.net

Las Vegas RV Doctor
702-473-5362 or 702-473-5635
Contact: Darin
7770 Dean Martin Drive Suite 402
Las Vegas, NV 89139

Shorty Bear Safety
806-372-2126 or 806-372-4544
Contact: Danny
2801 S. Onsage St.
Amarillo, TX 79103

Spectrac
480-497-5864 or 480-497-5864
Contact: Jerry
405 East Baseline Rd.
Gilbert, AZ 85233

Fleet Services
928-704-6500 or 928-704-6499
Contact: Dave
4635 South Apollo Suite 1
Fort Mojave, AZ 86426
fsazio@yahoo.com

Ricos RV
732-872-7664 or 732-872-7664
Contact: Mark
25 W. Highland Avenue
Atlantic, NJ 7716

Delta Truck Center
209-983-2400 or 209-983-2499
Contact: Paul
10182 S Harlan Rd.
French Camp, CA 95231

Paso Robles Truck
805-238-1466 or 805-238-5189
Contact: Ryan
2348 Goldenhill Rd.
Paso Robles, CA 93446

Anderson Frame and Alignment
714-636-8662 or 714-636-8669
Contact: Gary
7521 Garden Grove Blvd.
Garden Grove, CA 92841

Desert Truck Service
661-824-4886 or 661-816-1536
Contact: Mike
1426 Hy 58
Mojave, CA 93501

Henderson Alignment
800-245-8309 or 541-955-6164
Contact: John
458 Redwood Hwy
Grants Pass, OR 97527

Cummins Northwest
541-687-0000
Contact: Mike
91201 Coburg Industrial Way
Coburg, OR 97408

Cummins Cross Point
260-482-3691 or 260-484-8930
Contact: Steve
3415 Coliseum Blvd.W
Fort Wayne, IN 46808

Apalachee RV Center
(770) 868-0999
Contact: Dan Kinard
1364 Duncan Ln
Auburn, GA 30011

Sacramento Truck Center
800-300-1175
Contact: Brian
100 Opportunity St.
Sacramento, CA 95838

Brazels RV Performance
360-736-9494
Contact: Mike
3912 Harrison AVE.
Centralia, WA 98531

Cummins Power Systems
717-564-1344
Contact: Scott
4499 Lewis RD.
Harrisburg, PA 17111

Iron Horse RV
800-974-2572
Contact: Matt
6414 Randolph Blvd.
San Antonio, TX 78233

Bergeys Truck Center
215-721-3440
Contact: Mike
462 Harleysville Pike
Franconia, PA 18924

Cummins Cross Point
865-523-0446
Contact: John Jones
1211 Auit RD
Knoxville, TN 37914

South West Driveline
928-782-3611
Contact: Malinda
2490 East 15th PL
Yuma, AZ 85365

Trans West Truck
303-902-8638
Contact: Dez Hunter
7550 East I 25 Frontage RD.
Frederick, CO 80516

Tony's RV Service
505-323-2080
Contact: Tony
1831 Wilmoore DR. SE.
Albuquerque, NM 87106

Apalachee RV Center
1364 Duncan Lane
Auburn, GA
Dan Kinard (770) 868-0999

Sacramento Truck Center
100 Opportunity St.
SacramentoCA95838
Brian 800-300-1175

Brazels RV Performance
3912 Harrison AVE.
CentraliaWA98531
Mike360-736-9494

Cummins Power Systems
4499 Lewis RD.
HarrisburgPA17111
Scott717-564-1344

Iron Horse RV
6414 Randolph Blvd.
San AntonioTX78233
Matt800-974-2572

Bergeys Truck Center
462 HarleysVille Pike
FranconiaPA18924
Mike215-721-3440

Cummins Cross Point
1211 Auit RD
KnoxvilleTN37914
John Jones865-523-0446

South West Driveline
2490 East 15th PL
YumaAZ85365
Malinda928-782-3611

Trans West Truck
7550 East I 25 Frontage RD.
FrederickCO80516
DEZ Hunter303-902-8638

Tony's RV Service
1831 Wilmoore DR. SE.
AlbuquerqueNM87106
Tony505-323-2080
__________________
Bob Russo
07 HR Neptune 36PDQ, Cummins 325, Allison 2500
07 Ford Sport Trac, BrakeBuddy, Excali-bar

[MonacoMama]

Ed...You will see that all have been added together already if you look at post #121. I took the time to list the phone numbers just after the names and then the contact person and address.
I love that you took the initiative to even start the list -let alone type it all in!!

Question- I thought one of our iRV2 sponsors - Redlands Truck -was also authorized to do the work - Am I wrong???

[philm]

This forum is wonderful. We had the same problem in fort nelson, bc in august. Called scott and had the parts shipped to us. Had some trouble getting the parts but got it fixed as soon as parts arrived. Charlies truck repair in fort nelson. It cost, parts, labor, freight and etc 3700.00. I will agree i too think the coach handles better. We have filed a report with the nhtsa. We are still fighting with my service agreement people because they wanted to weld it, and after visiting with scott zimmer and ed salzar this was not an option. They want to pay only 1202.00 to have it welded. I to would advise every one to check if they have one of these models.

[edsalzer]

Hi Phil,

Glad to see you got the correct resolution to the cracked trailing arms experienced on your trip. Replacement with the Source Engineering product is the only acceptable, safe and effective fix.

Under no circumstances should the cracked trailing arms be welded. The part is truly under engineered for its intended application. Welding will just make the part worse than than it is now, it will fail along the weld/parent material interface in relatively short time.

Don't compromise with the insurance carrier, have them call Scot or others for the full engineering discussion. It would really look bad for the insurance company to approve the weld, have the part fail again, have to then fix it correctly and then be sued for providing bad advise and an unacceptable repair. Wouldn't look good at all.

Once again good to see all is well.

Ed

[Jim Stewart]

Ed,

Good points, I would add that you may ask the insurance company to provide a written statement the the weld is an acceptable form of repair and poses no safety threat. If they believe it acceptable, they should be willing to put it in writing. I believe that may change their tune.

Jim

[edsalzer]

Jim,

Likewise, a VERY GOOD point, make them put it in writing. LOL. Any and all thoughts on this subject will help Phil in his battle.

If the rest of the gang has additional ideas, thoughts, comments or suggestions for Phil, or others who may be dealing with the insurance weenies, pleas post them.

Regards,

Ed

[bkphotog]

Hi everyone:

Well after all this discussion on this issue, I have decided to get this corrected.

As of today I have the new SOURCE ENGINEERING Trailing Ams on my 07 Neptune.

I had the work done by PASO ROBLES TRUCK CENTER here in central CA.
They did fantastic work and it was done along with some other work and they got the whole thing done in just about 1 1/2 days.

The work I had done follows with the break down of the cost

Trailing Arms:
1800.00 for the arms
100.00 for Freight
100.00 for some misc drilling to install the arms properly.
806.00 for labor

Koni Shocks Installed:
159.00 for each shock (4)
190.00 for labor

I had my yearly basic maintence done in addition to the above work.

Now for my comments on the ride: I do believe that the change out of the arms and the addition of the Koni Shocks has improved the ride. It seems to have less porposising and it does take the heavy road conditions with additional smoothness. I am very satisfied with the improvement.

The important part is that I have seperated myself and my family and this coach from a very serious safety issue and now feel confortable about driving this coach. My trailing arms were not broken but I was not going to take any chances. I wanted to be proactive in getting this thing done.

I do hope all motorhomer's who are driving this RR4R chassis seriously consider having these arms changed.

Be safe to all

Bill

[Neptunes]

Originally Posted by Jim Stewart

Below are pictures of the new Source Engineering Trailing Arm Replacment for the RR4R Chassis with the existing Trailing arm side by side. The other pictures are of the Trailing arm replacement Top) that Monaco used for the recall and an example of a broken arm (bottom) (not mine). It is my understanding that Monaco's original recall replacments are now starting to fail also.

Check yours and if it needs replacment and it probably will, if Monaco LLC does not have the new replacment shown, you should probably consider ordering it from Source Engineeering. I paid $1,099.00/set plus freight and I had to pay for installation, takes about 8-10 hours @ $95.00/hr

My labor was performed by Glen's Tire Service in Melbourne, Florida
See one, do one, teach one! I also had them put on a Blue OX Tru-Center and the 4 Super Steer MCUs (Motion Control Units). Let's see how she rides!

Glen's Tire and Service Center Phone 321-723-0721

Jim Stewart (Gatogonow)

Scott Zimmer
Source Engineering
541-935-0308 or
541-915-1149
E-Mail info4rvadvisors@yahoo.com

July post price was 1099.00 plus freight. Now 1800.00 plus freight. I guess Source Source Eng. Sees a big cash cow here. It's great when you have no competition!!!!

[Jim Stewart]

Originally Posted by Neptunes

July post price was 1099.00 plus freight. Now 1800.00 plus freight. I guess Source Source Eng. Sees a big cash cow here. It's great when you have no competition!!!!

In defense of Source Engineering, they were directly supplying the arms for down units all over the country. There were a couple of versions and revisions. The final revision was $1,395.00 plus freight from Source. When installers do the second unit, the labor costs should be less with the experience under their belt.

Many people were stranded for weeks waiting for freight delivery. This also meant that the people installing had little incentive to do one offs. Source decided to certify places to do the install properly and part of the certification was the requirement to stock the arms. The installing dealers now get a little cut on the parts as well as the install.

Source is making no more on the parts than they did, just allowing the installers a break. The people at Source break their butts to help people and have gone way above and beyond in many cases. They are a breath of fresh air in a cruel business world.

[bkphotog]

Originally Posted by Jim Stewart

In defense of Source Engineering, they were directly supplying the arms for down units all over the country. There were a couple of versions and revisions. The final revision was $1,395.00 plus freight from Source. When installers do the second unit, the labor costs should be less with the experience under their belt.

Source is making no more on the parts than they did, just allowing the installers a break. The people at Source break their butts to help people and have gone way above and beyond in many cases. They are a breath of fresh air in a cruel business world.

Hi

I have to agree with Jim on this one. The PASO ROBLES TRUCK CENTER was an authorized installer of these TRAILING ARMS and they had a set in stock. It was just a matter of me making an appointment to have the work completed. My schedule dictated last week and that was the only time I could get up to their shop. Paso Robles is about 150 miles north of my home here in Santa Ynez CA. The technicans did complete that part of the work in about 8 hours because they had already done two other sets prior to mine. Infact I saw the results of one of the broken units that was still on their lot. It was not pretty on what had happen to that MH when just one side had broken. Quite a bit of damage to the back side basement compartments doors and to the rear slide and paint.

Again the cost of this to me was worth it just for the safety aspect. I am just glad that there is a company (SOURCE ENGINEERING) out there that is addressing this issue. I am also glad that there are repair facilities and companies that are willing to complete this chassis work. KUDO's to PASO ROBLES TRUCK CENTER and to SOURCE ENGINEERING

Now everyone who might have this RR4R chassis has to make their own decision if this repair is worth the money and time, but for us it was a "given". I can not afford to move up to a more expensive coach at this time since I have only had this coach for a couple of years and I would be "upside down" in the financing area. DW and I also love the camping and we really like our NEPTUNE. We were not ready to give that up. So we wanted to make sure we had a coach that was at least safer to drive than what we got from the manufacturer.

To all motorhomers out there- PLEASE BE SAFE

Bill

[Nonno]

Not sure if I understand correctly. Jim you said final revision is $1395 plus freight and Bill said he paid $1800 plus freight. Is $1395 a dealer cost and $1800 the price paid by the end user?

[JManatee]

I think Source Engineering needs some competition.

Watch the price drop then

JMHO

[travelnlady]

i am a H/R neptune 2004 and expriencing this trailing arm adventure.
back in 2005 i was at the Monaco factory in oregon for this recall - the u joints were replaced and given the blessing that the arms were ok.
now its 2009 and with 24,000 miles and only because of the airbag on the right rear deflat did i realize there was a problem when the airbag was replaced and the coach would not raise only then the search began for why. only to find out that the trailing arm was indeed broken. i insisted that the other arm be replaced as well only when it was removed was the small crack found.
i am looking forward to having these new arms from source mfg installed.
thanks to a tech at monaco cust. service and friends of friends who had a safari with this problem was i directed to source.
the repair shop i am currantly working with have been very helpful and easy to work with.
Ramsey International
190 Intake Blvd
Blythe, Ca.
bus 760-922-4161
800-423-6762
fax 760-922-8558
service manager Dan Fowler
i am amazed at what damage could have happened and gratefull i survived with only minor rig problems.
it would be really helpful to all rigs in this recall of the past be notified of the impending danger to have these arm inspected again.

[losttj]

For those of you that live in IL. there is an authorized repair facility in Normal IL. called Cummins Crosspoint. Ours was the first install for them for Source Mfg. product. They are a full service repair facility for motorhomes. They did a great job on our coach.


Parts: $2000.00
Labor: $846.30
Misc parts: $3.70
Tx: $ 150

Total for repair: $3000.00

Glad to have it done. I didn't notice any difference in ride quality as noted by others on this site. It might be because our Cayman is only 34ft. long.