Well, well, this is interesting. FR has removed the individual names, their email addresses, and their phone numbers from the "Contact Us" section of their web site under SERVICE. For the motorhomes it now shows this:
(BRAND) Owner Relations
I take this as a positive step and used to wonder why they didn't do it before. Using a group mailbox assures that if someone moves on, is on vacation, or just drops the ball, other people will see the emails or get the calls.
The pic is from a letter we received from FR when we bought our Georgetown. I always thought this was a great practice.