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05-24-2018, 07:15 PM
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#1
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Senior Member
Join Date: Aug 2002
Location: Where ever I park it
Posts: 1,345
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Roof Problem Anyone???
I just got back from Texas with a less than year old trailer. I even had a roof repair (roofing sliding back from under front cap) in February. I get home and walked away and looked back at the trailer and saw this. No, there were no branches, low bridges,etc. This happened within the last 45 minutes of my trip on the freeway. The trailer is now at a dealer and they say the trailer is going back to the factory for repairs to the roof AND floor! They "found" FIVE really spongy places in the floor....... Sorry for the sideways picture. That's the way the forum software put it.
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2005 Dodge Ram Four Door Dually Southern Comfort Conversion
2017 Forest River 365RK
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05-24-2018, 07:29 PM
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#2
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Senior Member
Join Date: Aug 2014
Posts: 795
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Quote:
Originally Posted by MnTom
I just got back from Texas with a less than year old trailer. I even had a roof repair (roofing sliding back from under front cap) in February. I get home and walked away and looked back at the trailer and saw this. No, there were no branches, low bridges,etc. This happened within the last 45 minutes of my trip on the freeway. The trailer is now at a dealer and they say the trailer is going back to the factory for repairs to the roof AND floor! They "found" FIVE really spongy places in the floor....... Sorry for the sideways picture. That's the way the forum software put it.
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I would have cried[emoji24]
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05-25-2018, 05:38 AM
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#3
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Community Moderator
Monaco Owners Club
Join Date: Jul 2016
Location: Central, Arkansas
Posts: 11,223
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at least they are taking care of it instead of trying to get out of it.
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2004 Beaver Monterey Laguna IV
Cummins ISC 350HP Allison 3000 6 speed
2020 Chevy Equinox Premier 2.0t 9 speed AWD
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05-25-2018, 06:31 PM
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#4
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Senior Member
Join Date: Aug 2002
Location: Where ever I park it
Posts: 1,345
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Quote:
Originally Posted by spdracr39
at least they are taking care of it instead of trying to get out of it.
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Maybe. Nothing has been to fix anything at this time since the dealership is waiting for Forest River to make a decision. Since this is a holiday weekend the earliest decision will be next Tuesday.........
__________________
2005 Dodge Ram Four Door Dually Southern Comfort Conversion
2017 Forest River 365RK
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06-02-2018, 07:46 AM
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#5
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Senior Member
Join Date: Aug 2002
Location: Where ever I park it
Posts: 1,345
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Well, its been a week. Nothing communicated to me, so I called the dealer where my trailer is. They said it was in the hands of the Warranty Manager for the dealership. I called him THREE times leaving messages and requesting a call back. Guess what? No call back. All I wanted to know is if there was any progress. I'm quite frustrated..... I wonder if I am going to get to use it at alll this summer.......
__________________
2005 Dodge Ram Four Door Dually Southern Comfort Conversion
2017 Forest River 365RK
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06-04-2018, 08:09 PM
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#6
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Senior Member
Join Date: Aug 2002
Location: Where ever I park it
Posts: 1,345
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I found out today that the Warranty Manager "bitched at" the Service Manager (his words, not mine) for telling me to contact the Warranty Manager BECAUSE the Warranty Manager doesn't want to deal with customers! Isn't that his job??? Anyhow, as of this morning we are waiting for FR to authorize repairs and arrange transport of my trailer to the factory.
__________________
2005 Dodge Ram Four Door Dually Southern Comfort Conversion
2017 Forest River 365RK
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06-05-2018, 07:39 PM
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#7
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Senior Member
Join Date: Aug 2002
Location: Where ever I park it
Posts: 1,345
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Today the dealer informed me that the repairs are authorized. Now they are securing the roof somehow so the trailer can go down the road. It is supposed to leave this week and the dealer thinks the repairs will take 'the better part of a month' to complete and get me my trailer back.........
__________________
2005 Dodge Ram Four Door Dually Southern Comfort Conversion
2017 Forest River 365RK
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06-05-2018, 09:03 PM
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#8
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Member
Join Date: Jun 2017
Posts: 81
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That needs a new roof. The work could easily been done in a few days. I recovered my 34ft in about three days on my own using liquid EDPM
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06-05-2018, 09:52 PM
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#9
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Senior Member
Join Date: Jun 2018
Location: Columbus, Ohio
Posts: 165
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Oh boy...
FR literally throws those trailers together, the employees physically RUN around the units they put them together so fast.
I worked in automation for automotive factory support, in the actual factories where the cars were being built.
The first time I watched an RV assembly line video I was terrified. People take factory tours, walking right past the slap-it-together work crews, and think it's how things are supposed to be done.
By the time the units hit the dealer, they are alteady shaken to bits from transport, then the leaks and issues start.... Right on the dealer lot.
The lighter weight, and less expensive they are, the more problems the end user (you) will have.
IMHO, the RV industry needs a serious wakeup call.
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06-05-2018, 10:06 PM
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#10
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Senior Member
Ford Super Duty Owner
Join Date: Apr 2012
Posts: 450
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WOW. Haven't seen something like this before and I have been in RVing a long time.
Have you posted this on the other RV Forest River site?
http://www.forestriverforums.com
If not I will for you.
I'm glad to hear that Forest River it taking it back to fix it properly.
I always thought that TPO was glued down but it looks like it wasn't.
Got some air under it from the failed front cap seal and that's all it took.
Sorry to hear about it. Now you are without for a few months.
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03-07-2019, 09:10 AM
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#11
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Senior Member
Join Date: Aug 2002
Location: Where ever I park it
Posts: 1,345
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I forgot to update this thread........ I was told it would be about four weeks to get it back, but July 4th caused another week to be added. Anyhow, it is back and still doing good. I don't know how the floor was fixed, but we got new flooring (vynal or whatever they use) and new carpeting in it plus they went through and fixed some cosmetic issues and put a shelf back in that collapsed.
__________________
2005 Dodge Ram Four Door Dually Southern Comfort Conversion
2017 Forest River 365RK
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03-07-2019, 09:57 AM
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#12
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Senior Member
Join Date: May 2017
Location: Vancouver Wash
Posts: 7,227
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Good deal!
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04-17-2019, 10:46 AM
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#13
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Junior Member
Join Date: Apr 2019
Posts: 12
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So sorry
I am sorry that you had to go through this ordeal. It would have really upset me. So glad all is well now. Enjoy your travels.
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04-17-2019, 06:06 PM
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#14
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Senior Member
Outdoors RV Owners Club
Join Date: Mar 2017
Posts: 202
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DW and I have been reviewing all the manufacturers out there for a FT unit and Riverstone Legacy 34SLE is one of a few on the list. This however makes one wonder if the quality of their supposed "top of the line" coach has the same Forest River QA nightmares as I've read about others experiencing. Did FR ever tell you exactly what was wrong with the floor, root cause of what caused floor needing to be replaced and how you could prevent that from occurring in the future?
RV manufacturers do need a serious wake up call and better regulation, just like auto manufacturers. Too bad that the Six Sigma program inst used in this manufacturing process. I'd pay a little more knowing that I'm not getting a POS right out the door, even though they all have some POS going on.
__________________
2016 RAM Laramie CC/SWB 3500 6.7l CTD 4x4, Aisin, Auto level rear air suspension
2016 GP F26CIS
Veteran - USAF
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