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Old 05-06-2022, 11:10 AM   #29
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When I was activating the new prepaid SIM on AT&T's site, it asks for the SIM's ICCID and the Osprey device IMEI. The AT&T page said something like the IMEI device was not recognized. Is this a source of the issue with these new 12ch Osprey's? I activated the SIM using my Nighthawk's IMEI and that worked. After loading the new SIM into the Osprey and attempting to connect, I returned to AT&T's activation site to see if I could then associate the Osprey IMEI with the new SIM. It worked at that point without fussing about the IMEI. Was this just AT&T site being flakey or is there a real issue with new Osprey IMEI's on AT&T's database?
When the AT&T website responded that the Osprey IMEI was not recognized, it provided you the opportunity to "define" it to be a hotspot. If you had done that it would have activated the SIM without any further issue.

As for the difference in speed between your modems, that does provide some evidence that there may be an issue with the modem in your Osprey. The number of bars being displayed is fairly irrelevant since those displays are nothing more than qualitative measurements, but the fact that the Osprey modem appears to be using the 3G network while connecting to the 4G network may indicate a problem with its configuration. Thanks for the info; I'll share it with the technician working on your case.
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Old 05-06-2022, 11:55 AM   #30
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When the AT&T website responded that the Osprey IMEI was not recognized, it provided you the opportunity to "define" it to be a hotspot. If you had done that it would have activated the SIM without any further issue.
Hmmm, I didn't see any further option to define the device. Maybe I missed it. Hopefully, that wasn't a necessary step to get the IMEI into AT&T's database.

Over the years, I've found the AT&T websites to be the worst on the internet. They often just don't work in Chrome...even after clearing cache/cookies.
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Old 05-06-2022, 12:18 PM   #31
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As for the difference in speed between your modems, that does provide some evidence that there may be an issue with the modem in your Osprey. The number of bars being displayed is fairly irrelevant since those displays are nothing more than qualitative measurements, but the fact that the Osprey modem appears to be using the 3G network while connecting to the 4G network may indicate a problem with its configuration. Thanks for the info; I'll share it with the technician working on your case.
Who can make the call on whether I get another Osprey 12ch shipped to me? I'm camping again in a week. Would be great to use a functional Osprey, but the Nighthawk will be my backup.

Just to see what's possible, I USB tethered my Nighthawk to the Osprey and configured both (Osprey saw and identified the Nighthawk). Using the Nighthawk on "cellular 2", the Osprey is connected and reporting speeds of 51Mbps.
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Old 05-06-2022, 12:40 PM   #32
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Hmmm, I didn't see any further option to define the device. Maybe I missed it. Hopefully, that wasn't a necessary step to get the IMEI into AT&T's database.

Over the years, I've found the AT&T websites to be the worst on the internet. They often just don't work in Chrome...even after clearing cache/cookies.
By now you should have received a notification that WiFiRanger intends to ship you a replacement Osprey. It's better for us to debug the device after you return it, rather than to have you inconvenienced by it not working properly.
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Old 05-06-2022, 12:53 PM   #33
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By now you should have received a notification that WiFiRanger intends to ship you a replacement Osprey. It's better for us to debug the device after you return it, rather than to have you inconvenienced by it not working properly.
Yes, I did. Thanks for the 2nd set of ears. Fingers crossed on the new unit.
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Old 05-11-2022, 01:41 PM   #34
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Yes, I did. Thanks for the 2nd set of ears. Fingers crossed on the new unit.
Hi Joel, I was able to successfully connect using the new Osprey and my prepaid AT&T SIM.

After configuring and rebooting cellular, I could *not* connect. I had to reboot the whole Osprey before I was able to connect.

Thanks, John
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Old 05-12-2022, 09:06 AM   #35
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Issue with speed?

I have also noticed I can't get more than about 10 - 12Mbs real world throughput on the Osprey. Has anyone been able to get good speed through it?
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Old 05-12-2022, 09:21 AM   #36
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I have also noticed I can't get more than about 10 - 12Mbs real world throughput on the Osprey. Has anyone been able to get good speed through it?
In order to better understand the speed situation, you need to compare the Osprey's speeds to what you are measuring at the same location using the same SIM in another device. Speeds vary by location, by data plan and by device.

FWIW a speed of 10-12 Mbps should be more than adequate to support video streaming at the 1080p level.
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Old 05-22-2022, 11:30 AM   #37
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Just back from week long camping. I had decent cellular signal at a small campground. Not a lot of folks using towers.

I used the Osprey with my AT&T prepaid SIM and got about 16Mbps. I then tethered my Nighthawk M1 to the Osprey. The Nighthawk was a few feet away perched on my slideout trim. The Nighthawk saw about 58Mbps.

Needless to say, this is disappointing performance. I expected the Osprey 12channel 2x2 MIMO to at least come close to the 5-year-old Nighthawk M1 4x4 MIMO. The Osprey's antenna was in the Air360+ dome on top of the camper while the Nighthawk's internal antenna was a foot or so below inside the camper.

Hard to justify the cost of the WifiRanger Osprey with such poor performance.

I'll do more testing on the next outing. I now have a Nighthawk M6 to play with. We shouldn't have to tether another pricey device to get decent performance.

John
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Old 05-22-2022, 04:23 PM   #38
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Just back from week long camping. I had decent cellular signal at a small campground. Not a lot of folks using towers.

I used the Osprey with my AT&T prepaid SIM and got about 16Mbps. I then tethered my Nighthawk M1 to the Osprey. The Nighthawk was a few feet away perched on my slideout trim. The Nighthawk saw about 58Mbps.

Needless to say, this is disappointing performance. I expected the Osprey 12channel 2x2 MIMO to at least come close to the 5-year-old Nighthawk M1 4x4 MIMO. The Osprey's antenna was in the Air360+ dome on top of the camper while the Nighthawk's internal antenna was a foot or so below inside the camper.
If I recall correctly, the Nighthawk M1 has a Category 16 modem and MIMO 4x4 as you have noted. The Osprey has a Category 12 modem with MIMO 2x2.

It's not at all surprising that a Category 16 modem with MIMO 4x4 will outperform a Category 12 modem with MIMO 2x2. The fact that the Nighthawk happens to be 5 years old is irrelevant. Devices are rated by their specifications, not their age.
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