WiFiRanger Osprey brings internet capability to Winegard Air360+

[docj]

Originally Posted by lanztek

Any news on performance recently? I'm considering a Cat-12 for my rig with air 360+

An Osprey ordered now would come with firmware 7.1.0b12 which is our latest and has numerous stability improvements.

My Aspen/Everest combo running the same firmware has been online for 32 days without a reboot.

If you have any other questions, feel free to ask me.

[jmfixitman]

Originally Posted by docj

In my previous post I didn't think to ask if the Osprey is connecting to your WiFi using the 5 GHz radio or the 2 GHz? And which band are you using when your laptop or phone is connecting to the Osprey. The 5 GHz band will almost always provide faster results than the 2 GHz WiFi.

Yes, I have connected it to my homes 5g wifi, and I have the Osprey 5g on as well. The odd thing is that my phone or tablet, etc, when connected to my home wifi 5g is super fast (say 650mbps download), as I have gigabit internet. The osprey when connected to the same home 5g wifi internally speed tests at only around 150mbps, which is odd but would be tolerable if connected devices got that. So the more peculiar issue is if my phone or whatever is connected to the Osprey, I may get about 2mbps download... Somewhere there is a huge performance loss, and it doesn't matter if I'm connected to my house wifi, a cell hotspot, or a sim chip in the Osprey???

I've changed and adjusted every setting imaginable with little to no improvement. I researched on the web and found nothing helpful. The more disappointing thing is I have filed a ticket with Osprey tech support, and they said it speed test just fine... Well, the Osprey may, but nothing connected to it does. I showed them connected devices with screenshots of speed tests, and no response or other assistance.

So I have from an abstract perspective a great Wingard Osprey Cat 12 system, that is however really more aggravating than useful... I don't know what others are experiencing, and if there's is better I would love to know, because obviously I could have a bad unit. If not and this is typical, I would not recommend the system to anyone.

[docj]

Originally Posted by jmfixitman

I've changed and adjusted every setting imaginable with little to no improvement. I researched on the web and found nothing helpful. The more disappointing thing is I have filed a ticket with Osprey tech support, and they said it speed test just fine... Well, the Osprey may, but nothing connected to it does. I showed them connected devices with screenshots of speed tests, and no response or other assistance.

So I have from an abstract perspective a great Wingard Osprey Cat 12 system, that is however really more aggravating than useful... I don't know what others are experiencing, and if there's is better I would love to know, because obviously I could have a bad unit. If not and this is typical, I would not recommend the system to anyone.

The 150 Mbps speed you are measuring would not be considered unusual and we don't know anything about the router in your home. For example, is it WiFi6? Just because the internet connection is labeled as 1 Gbps doesn't mean that's what it's going to provide 100% of the time.

What's more concerning are the slow speeds being seen by your connected devices. Please PM me the 6-digit ID number of your Osprey and the support ticket number you had with WiFiRanger customer service. We'll get to the bottom of the problem for you.

[jmfixitman]

Big thanks to DocJ for sparking up tech support. Now my connected devices are much closer to the speeds that the Osprey is getting!!

[j2e2travels]

Originally Posted by jmfixitman

Big thanks to DocJ for sparking up tech support. Now my connected devices are much closer to the speeds that the Osprey is getting!!

Care to comment on what it was? I am really torn on this router vs InstyConnect. This has the edge since it is pre-wired but many of the reviews I have looked up are not impressed with performance, so was following this thread with interest as to see your feedback...

[jmfixitman]

Originally Posted by j2e2travels

Care to comment on what it was? I am really torn on this router vs InstyConnect. This has the edge since it is pre-wired but many of the reviews I have looked up are not impressed with performance, so was following this thread with interest as to see your feedback...

Well it's hard to say. I followed up and they said they didn't change anything.... They thought I was using a VPN which I was not. I stopped using the built in modem but mainly because of T-Mobiles throttling. It still has better WiFi speeds but no clue as to what has changed. I'll keep using it, but in my case I would not have wasted the extra money on the better modem. Now I tether an extra cell phone to it which works out better for data and speed for me.