Community Forums

Mr_D · 05-16-2013, 06:11 PM

Quote:

Originally Posted by IMDSailor

Mr D I don't take issue with your comment, I take issue with the thought that this type of malfeasance could be written off as "Teething" problems. Some of these rigs come in at the value of a third world country and others less so, but still a bucket full of money. I just find it totally unacceptable that manufacturers can't get it right with every rig that goes out the door, there should be no teething, they build these dam things everyday and have for years. It's not brain surgery. Has Big Box retail driven down our expectations so low that when we buy something for a bucket full of money we still can't expect it not to fall apart as soon as it's driven off the lot? I have to say I've been very lucky and happy with my rig, but some of the stuff I read in here WRT quality issues just disgusts me.

Rant over, back to your regularly scheduled thread.

But what you take issue with is the truth.

IMDSailor · 05-16-2013, 06:34 PM

Quote:

Originally Posted by Mr_D

But what you take issue with is the truth.

What I take issue with has become the sad truth.

ernest917 · 05-16-2013, 06:53 PM

Mr. D....

As an extremely pleased owner of a 2008 Berkshire, I don't think you know what you're talking about.... Have you owned a Berkshire? Probably not or you would know that they are a great rig... Sure - you can get a bad one but that holds true for top end rigs as well... I have a friend that has a top of the line Foretravel and has had nothing but trouble with it.... Broken down three times.... BUT factory has taken care of it for him which is exactly what FR does as well...

Our rig has been a pleasure to own... We had a few small issues - transfer switch, broken cable on slide - but both issues handled perfectly by FR...

Have you been inside a Berkshire and checked one out?? If not, you might want to...

MJFZ · 05-16-2013, 07:04 PM

Quote:

Originally Posted by jponyboyace

Purchased our new 12 36fws aprox 14 mo ago.....loved the rig...First drive home the drivers window rattled so bad ...it gave me a headach....batteries did ot hold charge....fws started hanging up after a leak was discovered in the refrig outer compartment that was not sealed properly.....put plates in lower fws,,,,water warped floor now they want to bring to indiana to replace the entire wall floor!!!!!...cable snapped placing hole in slide roof.... u have got to be kidding me....

Sorry for the troubles. My suggestion is, since the manufacturer is willing to make the needed repairs at the factory service center, I would take them up on the offer. I have used factory service at Monoco, Newmar, and Freightliner with great success and satisfaction.

Mike

Ubetcha · 05-16-2013, 08:39 PM

When we buy a new class a and didn't have any problems no one would go on this site and give there 2 cents. Good luck you will get it fixed and be a happy,happy,happy camper.

greatlakes · 05-17-2013, 06:45 AM

Quote:

Originally Posted by ernest917

Mr. D....

As an extremely pleased owner of a 2008 Berkshire, I don't think you know what you're talking about.... Have you owned a Berkshire? Probably not or you would know that they are a great rig... Sure - you can get a bad one but that holds true for top end rigs as well... I have a friend that has a top of the line Foretravel and has had nothing but trouble with it.... Broken down three times.... BUT factory has taken care of it for him which is exactly what FR does as well...

Our rig has been a pleasure to own... We had a few small issues - transfer switch, broken cable on slide - but both issues handled perfectly by FR...

Have you been inside a Berkshire and checked one out?? If not, you might want to...

Coming from a quality background having even one rig with this many issues is unacceptable. A company that takes quality seriously will have action plans in place to prevent these types of defects from getting out. Ether through in process testing or corrective actions to eliminate the chance for the defect to manufactured. A good steady process means you don't have some good some bad.
With that said a mh has all the systems of a vehicle and a home. An enormous amount of systems that have potential to fail. Putting checks in place in plant or at the supplier is invaluable. New technology or suppliers breed failures. Hopefully this is just a fluke and they produce mostly good quality mhs.

jponyboyace · 05-17-2013, 11:59 AM

the rig is a pure nightmare ...and to top off the fws is no longer being made due to DESIGN flaws,,a direct quote per forrest river.....but they want to replace my floor in the FWS and make it better......take it to indiana during the height of nj camping season and place another 2k miles on the rig.....teething problems???,,,....poor quality work.....seals not inspected ,windows rattle, batteries being drawn dead because of a bad...isolator.....mirrors damaged ...shades that don't .work....bad full wall slide per forrest river......out of the current 4200 miles ..I only used the rig 1k....the rest was running back and forth for repairs!!!!!

anneb · 05-17-2013, 12:49 PM

Did you drive before paying for it? Did you have dealer operate all functions?
Buyers beware and do that before writing the check

**JohnRR** · 05-17-2013, 12:58 PM

Quote:

Originally Posted by jponyboyace

the rig is a pure nightmare ...and to top off the fws is no longer being made due to DESIGN flaws,,a direct quote per forrest river.....but they want to replace my floor in the FWS and make it better......take it to indiana during the height of nj camping season and place another 2k miles on the rig.....teething problems???,,,horse ****....poor quality work.....seals not inspected ,windows rattle, batteries being drawn dead because of a bad...isolator.....mirrors damaged ...shades that don't .work....bad full wall slide per forrest river......out of the current 4200 miles ..I only used the rig 1k....the rest was running back and forth for repairs!!!!!

If they're willing to replace the wall and you don't want to take it back what is your solution to the situation? If you have one in mind did you let them know what it is?

Francesca · 05-17-2013, 01:26 PM

Quote:

Originally Posted by jponyboyace

.take it to indiana during the height of nj camping season and place another 2k miles on the rig.....

Why do you have to take it to Indiana? If you bought it new, isn't warranty work covered where you bought it, or at another local-to-you Forest River dealership?

anotherone · 05-17-2013, 01:41 PM

Quote:

Originally Posted by anneb

Did you drive before paying for it? Did you have dealer operate all functions?
Buyers beware and do that before writing the check

I was looking at berkshire last summer and never even got to the drive and operate stage. The construction was really bad and finish work was embarrassing. Couldnt imagine the parts that were covered up if thats what they considered sellable. I showed the caulking around the shower to the salesman ; he said they would take care of it , obviously low standards from the factory.

To the op ; take the hit and trade it, we did and couldnt be happier.

anotherone · 05-17-2013, 01:45 PM

Quote:

Originally Posted by Francesca

Why do you have to take it to Indiana? If you bought it new, isn't warranty work covered where you bought it, or at another local-to-you Forest River dealership?

Actually most arent equiped to replace an entire wall and do a decent job.

SarahW · 05-17-2013, 01:58 PM

Quote:

Originally Posted by jponyboyace

the rig is a pure nightmare ...and to top off the fws is no longer being made due to DESIGN flaws,,a direct quote per forrest river.....but they want to replace my floor in the FWS and make it better......take it to indiana during the height of nj camping season and place another 2k miles on the rig.....teething problems???,,,....poor quality work.....seals not inspected ,windows rattle, batteries being drawn dead because of a bad...isolator.....mirrors damaged ...shades that don't .work....bad full wall slide per forrest river......out of the current 4200 miles ..I only used the rig 1k....the rest was running back and forth for repairs!!!!!

Sorry you have had to deal with so many issues; it must be a real disappointment to you. Hope all gets fixed to your satisfaction.

rlyons · 05-17-2013, 02:26 PM

It is just sad that the american workmanship has deteriorated to the point that we accept it as the norm. They throw these things together with little care and then say, oh well bring it back to us and we will fix what we should have built right in the first place. I would be very pissed if I spent the outrageous amount of money they charge for a new motorhome and then couldn't use it because of poor quality.