2016 Canyon Star 3712

[yayaMike]

Has anyone had a problem with the full-wall slide? on the Canyon star 2016 3712
I have had it in for adjusting at a couple dealers .After driving a couple hundred miles the slide lays down on the slide frame .It does this 5 ft in front and rear of the rear dullies covering at least 10 ft .

[Electra 225]

Hello Mike,

Is it possible to post some photos and describe a little further? Do you mean the slide drops down on the horizontal frame? Sorry, I'm not quite following you.

Have you made the factory aware of your issue directly? I would tomorrow. If it has been improperly adjusted, quite frankly the stress can break something.

I assume you went to the dealer you bought it from, and the second I hope was a Newmar dealer too. I would NOT let any non-Newmar dealer touch that slide. Let us hear back from you, help will follow.

Best regards,
W.D.

[yayaMike]

Originally Posted by yayaMike

Has anyone had a problem with the full-wall slide? on the Canyon star 2016 3712
I have had it in for adjusting at a couple dealers .After driving a couple hundred miles the slide lays down on the slide frame .It does this 5 ft in front and rear of the rear dullies covering at least 10 ft .

Thanks for getting back WD .We have pictures in my wifes I-Pad .So trying to transfer them .The slide drops down on the metal that goes around the slide itself .I just used the rear wheels to indicate the area where the slide drops .The slide only drops about a half inch and rests on that 1 inch angle. In fact it has scratched the paint .

Yes I have got in touch with michael in service at NewMar. Yes, I brought it back to the dealer I bought it from twice for this problem .I have also brought it to Independence and its there for the 2nd time .Only these 2 dealers have done service on the coach .
Thank-you
Mike

[Electra 225]

Mike at Newmar should be able to get you the help you need. I've conversed with him before. The adjustments can be tricky, and time has to be spent to get it right. Like the happy medium of height adjustments with slide in as opposed to fully extended. It can be right for one but way off on the other. And, the front adjustments in relation to the back adjustments etc. It must take small tweaks, test, small tweaks, test and so on. Sometimes going as far as counting the turns of nuts and literally counting the threads.

If your getting nowhere with dealers so far, I have heard good reviews about North Trail service dept in Ft Meyers. It may be a drive for you but might be worth it.

I would send pics to Mike at Newmar too, see what more he suggests. One of the techs there is Devon, (pronounced Devawn) perhaps you might be able to request talking to him as well. Keep us posted.

Regards,
W.D.

[yayaMike]

WD do you work at NewMar ? See the problem I have with mike is he wants me to pay for everything plus my time .I feel NewMar build the problem therefore they should be responsable for locating it to the factory or whatever .

As far as leveling the full wall slide ,it doesn't seem to be a problem .The front one-third of the full wall slide is holding .Its the back half that shifts down on the frame of the slide .This only happens when we're under way ..At any rate, this is NewMars problem not mine. I've had the coach aprox 6 months and have only been able to take one trip to key west (7 hundred miles).I think the coach has somewhere around 4000 miles .So NewMar is responsible for the majority of the miles (1200 miles for delivery)..

WD I hope you work for NewMar .If not, I'm sorry for venting .
Mike

[Electra 225]

Hey Mike,
No problem on the venting, been there. No I don't work at Newmar, but I have owned a Canyon Star and got to know some folks there. We moved to a diesel pusher and couldn't afford to have both or I'd still have it. Someday I plan to have another Newmar, either a Bay Star for smaller campgrounds, or sell everything and move way up to an Essex. We'll see. Right now we're rollin' pretty good with an Itasca Ellipse.

Anyway, back to your issue. Of course I cannot speak for anyone at Newmar, but you are under factory warranty aren't you? I don't think it will cost you anything to have the problem fixed, either at a Newmar dealer or the factory. However, I don't believe they will pay your expense to and from the factory. It has happened yes, but normally it's under an extreme circumstance for that. Nevertheless, I'm sure they will take care of your problem itself under warranty. What did Mike suggest next?

Did you happen to get any pics yet? I'm trying to visualize what's going on. With the slide in, get down on the floor inside and look at the rollers in the problem area. See if they all look the same or normal. Have someone run the slide slowly both out and in and watch the rollers. See if anything looks out of place or broken. Also do the same from the outside under slide from a safe position. Did I understand that the slide looks OK until the coach is in motion, then the slide drops? If so, it just sounds to me a possibility that a support part has failed. Just guessing here.

Give an update here with what you see when the slide is operated. Get some pics up too if possible.

Best regards,
W.D.

[yayaMike]

Here are a few pictures, I hope they go through, I am new at this .
Thanks mike

[specmga1]

Your photos didn't come through. Ask someone to help you post them. Would like to see your problem since I am getting a new 3712 also. Or you can email them to me. Thanks

[mike brez]

Originally Posted by yayaMike

Here are a few pictures, I hope they go through, I am new at this .
Thanks mike

I like to use this

https://dl.dropboxusercontent.com/u/...to-Upload.html

[yayaMike]

[IMG]http://i.imgur.com/lw4Oe4Kl.jpg[/IMG

[yayaMike]

[yayaMike]

[Electra 225]

Hello Mike thanks for getting the pics up. It looks to be a height adjustment from here. Hopefully the slide runs smoothly and the rollers are OK. Keep us posted.

Regards,
W.D.