Atwood parts are available from multiple sources and the dealer is probably not hunting around much, just ordering from his usual distributors. Unfortunately, parts for the On-Demand heater aren't as common as the tank types. Find out what parts are needed and look at online sources such as PPL Motorhomes Parts, Amazon, Ebay, etc. But maybe the dealer won't want to install parts that you supply - many will not.
Buy yes, often parts distributors or factories are shut down or on reduced schedules due to Covid-19. I recently waited 3 months to get one additional piece of laminate to finish remodeling our kitchen cabinets. Normal order time is 10-14 days.
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Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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