Pat Meleski-
First off, welcome to iRV2!
Second, you should add a "signature" to your profile. It contains whatever info you want; most people put info about their coach there, so they don't have to type it into each message. Instructions for adding a signature are
here.
If there is a model/part number on the face of the control panel, please provide it. It there is no model part number, please take a picture of the control panel and attach it to a post (instructions
here). There are various models, and we want to point you towards the correct troubleshooting documents.