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08-19-2013, 09:31 AM
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#1
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Junior Member
Join Date: Aug 2012
Posts: 27
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Bad generator service
Watch out for Clifford power, they have six branches I believe in the Midwest. Took my 40 Rexhall in for a non-working gen, was quoted 724.00 and the final bill was 1383 and change. Apparently they charge for the estimate and dont stick to their quotes. Bad belt, and they found a loose tensioner--said they had to pull the gen out of the coach for this service. Mike.
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08-19-2013, 09:34 AM
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#2
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Senior Member
Vintage RV Owners Club Fleetwood Owners Club
Join Date: Mar 2013
Location: c above
Posts: 5,525
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Quote:
Originally Posted by CARDINAL905
Watch out for Clifford power, they have six branches I believe in the Midwest. Took my 40 Rexhall in for a non-working gen, was quoted 724.00 and the final bill was 1383 and change. Apparently they charge for the estimate and dont stick to their quotes. Bad belt, and they found a loose tensioner--said they had to pull the gen out of the coach for this service. Mike.
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OUCH sorry to hear this, what part of the country are they at?
__________________
1982 Pace Arrow P30 454
KarKaddy SS, Toad: 2009 Genesis
Tim, Joe and Lilly too. Mpls Minn.
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08-19-2013, 09:52 AM
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#3
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Junior Member
Join Date: Aug 2012
Posts: 27
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It was the St. Louis branch, they have 10 locations actually in the Midwest. Stay away !
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08-19-2013, 09:58 AM
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#4
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Member
Workhorse Chassis Owner
Join Date: Apr 2012
Location: SE Michigan
Posts: 50
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Here in MI they would only be allowed to charge 10% more than the estimate without getting your approval first.
Sorry you got shafted. Check with your state's DMV and see if they have similar regulations about marking up estimates. You might be able to recoup your extra charges through small claims court.
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08-19-2013, 10:39 AM
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#5
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Senior Member
Join Date: Aug 2011
Posts: 1,126
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If the additional findings which made actual bill higher than estimate were truly bad and overlooked on the estimate...they are justifiable...BUT you should have been contacted prior for authorization of repair(only the right thing to do)..so you could decide..YES or NO as to repair.
After all you did take it to them as non working and you would be one MAD/UPSET owner if the additional items failed immediately or soon there after of the estimated repairs and rendered your newly repaired genny useless again.
So while it is upsetting the bill was higher than the quote...you can look at this on the other side of the coin too...the repair shop did fix everything they saw to be bad and did get you back up and running again.
So.....
bad with estimates? Yes
bad with contacting customer for additional repairs req'd? Yes
good with not sending a customer out with failing/bad parts? Yes?
__________________
96 Dynasty 36' that does NOT wander, thanks to RuppParts.com and their superior "poly" suspension bushings
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08-19-2013, 10:53 AM
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#6
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Junior Member
Join Date: Aug 2012
Posts: 27
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Well they charged me 315.00 for looking at it and putting a load bank on it, this to tell me that the belt was bad and it would be 724.00 to fix it. The Tech did call me and told me the exhaust would not go back together, he asked if I wanted him to take the pipe to a muffler shop to fix it---I said yes since it wont be usable without an exhaust, I expected another hundo or so but was charged around 270.00 for that exhaust issue. Then a 15.00 environmental fee to throw the belt away I suppose, and another 50.00 for misc supplies. Not the way I do business, just want people to know about Clifford power systems. I have filed a complaint with the BBB, and posted here to let people know about Clifford power. I think they see class a diesel pusher and say cha-ching !
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08-19-2013, 11:18 AM
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#7
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Senior Member
Winnebago Owners Club Coastal Campers
Join Date: Oct 2009
Location: Marathon, Florida
Posts: 2,909
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Quote:
Originally Posted by CARDINAL905
Then a 15.00 environmental fee to throw the belt away I suppose
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Should have asked for all the used parts back then just tossed the belt in your trash at home. Those sneaky little charges grind my gears. Here in NY there is a $5 fee per auto tire for disposal. You can take them to avoid the fee. Then they wonder why there are so many tires on the side of the road.
Can we assume your generator is not on a slide? If it is then the price is outrageous to change a belt.
Generators are frustrating things. We repaired ours last April to the tune of a $1800 controller. We did the work saving who knows how much. Now it won't start again with a fault code that looks like it is the coolant temp sensor.
__________________
Mark & Nancy
2004 Winnebago Vectra 40KD
Shep dog, R.I.P. Kenzie dog Toad 2015 Jeep Wrangler Willys Wheeler
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08-19-2013, 02:08 PM
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#8
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Senior Member
Tiffin Owners Club
Join Date: Apr 2011
Posts: 597
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Ouch, I'm getting ready to take the rig to a genny shop to get some work done. They quote $125/hr. I haven't done it yet, so when I do go I will make sure they call prior to over charging me. I hope anyway.
__________________
Jack & Kay
2015 Allegro 32CA Ford Chassis
FMCA #341229
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08-19-2013, 02:17 PM
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#9
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Senior Member
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,706
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I see $315 for testing it. You are stuck with that much.
Next is the $724 they quoted for the repair. Now it is $1039.
You okayed the next $270. And there are always incidentals.
I think there may have been a misunderstanding, but the charges seem to add up okay.
Confused.
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08-19-2013, 03:01 PM
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#10
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Senior Member
Rexhall Owners Group
Join Date: Dec 2009
Posts: 337
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I had the valves adjusted on my 75D Generac adjusted at a local Cummins facility 2 years ago. Cost about $1200 because the generator needed to be removed from the coach (I have a Rexair 39 foot). Replacing the drive belt is extremely difficult without removing the generator from the coach ( I have done that), don't think is is even possible to replace the tensioner with the generator installed. All that said the estimate should have been much better.
Will keep your advice on avoiding service at Clifford Power in mind.
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08-19-2013, 10:27 PM
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#11
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Senior Member
Join Date: Aug 2011
Posts: 1,126
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the belt is not visible and able to be seen as being bad with anyones eye? I ask because I do not know. What brand genny.
Enviro fees?...we all have to deal with those if we take a vehicle in for repair.
$270 for exhaust? ..a man goes to and fro an exhaust shop..he may have made 2 trips or waited while the exhaust shop did what was required..so the repair facility had to pay his wage, most likely use a shop vehicle that uses gas, insurance, has repairs..then add the cost of the exhaust repair from the exhaust shop...and time and labor for the actual removal and install of the exhaust...sounds VERY realistic to me when you consider the "whole" picture.
Shop supply charge?...anyone taking a vehicle to a shop has to pay those charges.
__________________
96 Dynasty 36' that does NOT wander, thanks to RuppParts.com and their superior "poly" suspension bushings
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08-19-2013, 10:56 PM
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#12
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by CampDaven
I see $315 for testing it. You are stuck with that much.
Next is the $724 they quoted for the repair. Now it is $1039.
You okayed the next $270. And there are always incidentals.
I think there may have been a misunderstanding, but the charges seem to add up okay.
Confused.
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That's what it looks like to me too.
Here in WA they have to give you a written estimate, then if it's going to be more than 10% over that they have to get your OK. But that's on cars, not sure about APU's in motorhomes.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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08-19-2013, 11:57 PM
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#13
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Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Apr 2012
Posts: 2,079
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Quote:
Originally Posted by HD4Mark
Should have asked for all the used parts back then just tossed the belt in your trash at home. Those sneaky little charges grind my gears. Here in NY there is a $5 fee per auto tire for disposal. You can take them to avoid the fee. Then they wonder why there are so many tires on the side of the road.
Can we assume your generator is not on a slide? If it is then the price is outrageous to change a belt.
Generators are frustrating things. We repaired ours last April to the tune of a $1800 controller. We did the work saving who knows how much. Now it won't start again with a fault code that looks like it is the coolant temp sensor.
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Different states have different laws. In Arkansas you pay the used tire fee whether you take it with you or let them dispose of it. MIght be similar laws in Missouri.
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08-20-2013, 04:50 AM
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#14
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Senior Member
Join Date: Nov 2009
Posts: 2,043
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I have heard stories of some techs able to do the drive belt and tensioner without pulling the genset. That's probably ok until (typically) a few of the mounting and housing bolts are seized, some break requiring drilling out & re-tapping, exhaust system bolts are seized or break off, etc etc. Pulling a genset is not an easy task whether it's a 300lb gasoline model or an 800lb quiet diesel. Having pulled numerous units for zero rotor speed, there is no way to determine whether the tensioner or the belt has failed until the mounting plate is off. However, once you've dropped it you replace both the tensioner and the belt since there is no other way to access either once it's together and in the mounted position. I understand your frustration with the final cost, but honestly, $1300.00 is not out of line at all for the work performed as you described above. Just my $0.02 cents worth.
__________________
94-Newmar Kountry Star 40-KSDP
Spartan/Cummins 8.3C-300HP/Allison 3060 WTEC-II/25yr RV Tech RVIA Certified/Onan-Cummins Certified
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